Amazon hiring for 1st Amazon Fresh store in NY

June 1, 2022

Long Island, New York will be the home of the first Amazon Fresh supermarket in New York State.

Armani debuts 1st virtual store

June 1, 2022

Armani is operating its first virtual store in the U.K. aimed at encouraging consumers to immerse themselves into the brand's beauty portfolio.

Workwear brand Carhartt opens 37th retail store

June 1, 2022

Carhartt, a workwear clothing retailer, has opened its first branded retail store in Tennessee at 5019 Broadway Place.

Consumers love chatbots if live person is back-up option

May 31, 2022

A good many U.S. consumers, 80%, are much more willing to use a chatbot if they know they can easily switch to a live customer service rep.

Delta taps Eric Phillips as 1st digital leader

May 31, 2022

Eric Phillips has been named as Delta Airline's first-ever chief digital officer.

Amazon, Walmart, CVS Health lead list of top 25 retailers tops in revenue

May 31, 2022

The top 25 retailers, by revenue, won't surprise many in the retail industry.

Inflation is impacting the customer experience: Here's what to do about it

by Jim Katzman — Principal, CX Strategy & Enablement, InMoment

There's no denying we live in uncertain times, but approaching the CX program with patience and flexibility is what will get your brand through inflation.

New Partnerships Ease Customer Service Burden in Post-Pandemic World

Businesses who included bill pay kiosks as part of their pandemic strategy realized 10 benefits that will continue to drive revenue and customer satisfaction…

Macy’s profits, sales beat street expectations

May 27, 2022

Macy's, despite inflation, higher gas prices and supply chain issues, reported Q1 profits and sales that beat analyst predications.

Apple raising hourly retail pay by $2

May 27, 2022

Apple is increasing hourly retail worker pay to $22, up from $20, later this year and also plans to increase corporate pay.

Consumer purchases on decline

May 27, 2022

A majority, eight out of 10, U.S. consumers plan to make changes when it comes to product spending in the next three to six months, and there are already signs…

How to gamify NFTs for more profits, customer engagement in retail

Why retailers interested in embracing NFTs need to also look at adding gamification to foster customer engagement.

Amazon fashion store opens in LA

May 26, 2022

Amazon's first-ever physical retail fashion store is open for business in Los Angeles.

Consumers hungry for self-service options

May 26, 2022

A good majority of consumers, 81%, want more self-service options, yet only 15% are highly satisfied with today's tools, though brands believe 53% are very…

Consumers won't stop spending, claims Bank of America chief

May 25, 2022

Inflation, a potential recession and increasing gas prices aren't slowing down consumer spend, according to Bank of America CEO Brian Moynihan.

More consumers want to buy now, pay later

May 25, 2022

Consumers are embracing the buy now, pay later payment approach and those with an annual household income of $100,000 or more are very likely to finance…

Amazon testing mall pick-up service

May 25, 2022

Amazon has reportedly been piloting a service this past year in which Amazon Flex drivers pick up orders at malls and deliver them to consumers.

Diebold Nixdorf introduces digital receipt to reduce paper

May 24, 2022

Diebold Nixdorf Inc., a provider of connected commerce for the retail and financial industries, has introduced its Vynamic Digital Receipt, a solution to…

Britain retailer taps Blue Yonder to drive omnichannel strategy

May 24, 2022

Asda, a leading British retailer, is teaming with Blue Yonder to modernize order management capabilities via Blue Yonder's Luminate Commerce technology and is…

Walmart, DroneUp expanding drone delivery network

May 24, 2022

Walmart, in a partnership with DroneUp, aims to expand its drone delivery network to 34 sites across six states this year.