Most consumers keeping eye on holiday spend this year

August 31, 2022

A hefty number of consumers, 73%, are paying closer attention to how much they're spending on gifts this year, compared to last year, and 73% expect prices…

Apparel retailer deploys Carousel Crowd to promote merchandise in-store

August 31, 2022

Sun & Ski Sports is deploying Carousel Cloud throughout its organization to showcase the products and services it offers to its customer base of outdoor…

Turning retail shoppers into buyers via conversion rate optimization

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

HeadCount CEO and Founder Mark Ryski explains why conversion rate optimization is a valuable approach in the quest to turn shoppers into buyers. A free live…

ChargePoint launching digital advertising network; EV stations emerge as advertising channel

August 31, 2022

ChargePoint Holdings Inc., the nation's largest operator of EV charging stations, has teamed with Ara Labs Inc., a digital display provider, and Destination…

Cal’s Convenience launches loyalty program via Paytronix platform

August 30, 2022

Cal's Convenience Inc. is debuting a "My Rewards" loyalty program built off the Paytronix Systems Inc. customer engagement platform.

Why consumers, brands are buying into Buy Now, Pay Later

by Maeghen Krueger — Director, Strategic Services, The Lacek Group

While still relatively new, the payment approach of Buy Now, Pay Later appears well positioned for continued growth within retail and is fast becoming part of…

Al Meera taps Zippin for check-out free Middle East stores

August 30, 2022

The Al Meera Consumer Goods Company is partnering with Zippin to deploy Zippin's multimodal artificial intelligence solution in Qatar locations that have yet…

Automation costs, complexity hindering CX programs

August 30, 2022

The inability to connect the dots behind the scenes between customer service chatbots, human customer service agents and data sources is producing less than…

Wide-Temperature Outdoor Signage Player with Intel Atom Processor X Series

IBASE Technology Inc. (TPEx: 8050), a world leading manufacturer of digital signage media players, has launched a new compact fanless, outdoor signage player…

Consumers not big believers of social media influencers

August 29, 2022

A majority of consumers, 87%, believe social media influencers likely don't use products they tout and only 1 in 10, 11%, view a social media influencer with…

Study reveals 4 pillars driving tech innovation in customer service

August 29, 2022

Getting connected, process orchestration, knowledge and insight, and resource management are the four driving forces when it comes to tech innovation in…

US consumers cutting costs, striving to save

August 29, 2022

American are increasingly reducing costs, looking for additional ways to save and facing hard choices given the inflation economics and higher prices.

Starboard Luxury taps Virtuoso to create curated retail moments

August 26, 2022

Starboard Cruise Services Luxury Division, LVMH Moet Hennessy Louis Vuitton, is teaming up with Virtuoso, a luxury travel network, to create curated…

Retailers deploy NewStore mobile POS

August 26, 2022

The Mackage and SOIA & KYO retail stores are deploying NewStore's mobile POS and OMS to boost inventory management and store fulfillment and create an…

Autonomous mobile robots gaining traction

August 26, 2022

Autonomous mobile robots are gaining traction in a wide range of industrial operations applications given the opportunity for higher efficiencies and lower…

Holiday season CX checklist: Is your network up to par?

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Yes it's August but the holiday season is just months away which means it's time retailers made sure networks and technology needs are up to par for the…

July retail sales illustrate consumers still shopping

August 25, 2022

Despite inflation, consumers were busy shopping in July, according to the National Retail Federation.

Walmart bundles Paramount into membership program

August 25, 2022

Walmart is pumping up the perks of its Walmart+ membership program with a Paramount+ streaming subscription.

Drone delivery: Consumers want it, retailers making it happen

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

For years drone makers have been heralding how the technology can help the retailer struggling with faster and more efficient delivery. Consumers want it and…

How to measure the impact of UX design on digital CX

The answer to a delightful customer experience is all about improving customer experiences across the website, mobile app, in-person interactions and…