Aldi, Morrisons, Tesco launch container recycling pilot in UK

July 27, 2022

Three supermarket chains — Aldi, Morrisons and Tesco, will test a digital deposit return system in the U.K. to promote the recycling of beverage containers…

Smarter checkout for smarter customers

Retailers need a smarter checkout that can cater to the full spectrum of outcomes their customers expect in a "successful" retail experience.

E-tailer Shein hits Canada with a pop-up

July 26, 2022

Shein, an e-tailer on social media platform TikTok, recently held a successful, first-ever pop-up experience in Canada.

Defining metaverse in the retail realm

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

One of the top buzzwords in retail today, if not the top, is metaverse — the emerging virtual customer experience. Retailers are moving into the new dimension…

Amazon rolling out electric delivery vehicles

July 26, 2022

Amazon has begun deploying Rivian electric vehicles for delivery this week in more than a dozen cities, including Chicago, Dallas, Seattle and Baltimore.

Back-to-school spend robust despite inflation

July 26, 2022

Back-to-school spending, on average, is about 5.4% higher than last June and may be the result of consumers pulling back spending in May, when retail sales…

Walmart opens e-commerce fulfillment center in PA

July 25, 2022

Walmart has opened an e-commerce fulfillment center in Shippensburg, Pennsylvania.

Mayvenn to put funding round toward Walmart deal, productivity tools

July 25, 2022

Mayvenn, a beauty technology company with 50,000 hair stylists which has a partnership with Walmart, plans to put a $40 million Series C funding round toward…

Majority of consumers aren’t happy with brand relationship

July 25, 2022

Just over a third, 35%, of customers are completely satisfied with their brand relationships and the small number reflects the need for retailers to boost…

10 buzzwords every retailer CX leader should know

by Susan Jeffers — CEO, XY Retail

In the ever evolving world of retail customer experience there's always emerging industry buzzwords. Here's a look at the top 10.

Gen Z shoppers are all about digital

July 22, 2022

When it comes to shopping preferences Gen Z consumers are all about digital shopping and digital experiences. In fact, the physical retail store is "losing…

Privacy top of mind for consumers

July 22, 2022

More than two-thirds, 74%, of consumers highly value data privacy and 83% understand the value in sharing data with a retail brand under the right conditions …

US consumer retail spending rose in June

July 22, 2022

Retail spending by U.S. consumers rose 1% in June even as inflation hit a new high.

Georgia mall deploys CBD vending machine

July 21, 2022

Genesis Boutique & CBD, a provider of CBD products, has teamed with Green Box Robotics, a manufacturer of a CBD vending machine, to install a CBD at the…

Sephora taps commercetools for digital ecosystem

July 21, 2022

Beauty retailer Sephora is tapping commercetools, a digital commerce platform, to drive its digital architecture growth via microservices-based, API-first…

Kroger launches annual membership program

July 21, 2022

Supermarket chain Kroger is launching an annual membership program called Boost that offers unlimited free grocery delivery on orders of $35 or more as well as…

Most retail shoppers bending rules on product returns

July 20, 2022

When it comes to returning an item 85% of consumers are bending the rules by exploiting policy loopholes.

Online retail sales to hit $1T this year

July 20, 2022

Online U.S. retail sales will hit $1.07 trillion this year despite inflation, higher gas prices and the ongoing concern of COVID-19 variants.

Lego shuttering Russia franchise business

July 20, 2022

Toy maker Lego will shutter business in Russia by terminating its contract with a franchisee that operated 81 stores for the brand.

Diebold Nixdorf exec to exit under cost cutting initiative

July 19, 2022

The departure of Ulrich Näher, Diebold Nixdorf Inc.'s chief commercial officer, is part of a shift to a leaner business model, a spokesperson for the company…