Some high-end retailers keeping Covid limits in place

June 3, 2022

While most businesses have eliminated mask rules and other COVID-19 safety requirements, some high-end luxury brands have not and it's not only due to…

Retail workers are in the driver's seat so that requires hyper-flexible hiring practices

by Aakash Kumar — CEO and Founder, Shiftsmart

It’s a long road ahead for retailers in this tight labor market, but there are actionable strategies to help make it a smoother ride for employers and workers.

ICXA honors 2022 Elevate Award winners at annual Summit

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

ICXA honors 10 Elevate Award winners at the 2022 Interactive Customer Experience Summit in Columbus, Ohio.

ICX keynote: Lean on quality employees to innovate, grow

by Kevin Damask — Editor, Digital Signage Today

"Get your house in order." That was Andrew Laudato's opening message at the Interactive Customer Experience Summit Wednesday at the Hilton at Easton hotel in…

Expandable Embedded System with AMD Ryzen Embedded V2000 Processor

IBASE Technology Inc. unveils its CMI211-989 embedded system powered by AMD Ryzen Embedded V2000 processors based on the innovative “Zen 2” x86 core…

Amazon hiring for 1st Amazon Fresh store in NY

June 1, 2022

Long Island, New York will be the home of the first Amazon Fresh supermarket in New York State.

Armani debuts 1st virtual store

June 1, 2022

Armani is operating its first virtual store in the U.K. aimed at encouraging consumers to immerse themselves into the brand's beauty portfolio.

Workwear brand Carhartt opens 37th retail store

June 1, 2022

Carhartt, a workwear clothing retailer, has opened its first branded retail store in Tennessee at 5019 Broadway Place.

Consumers love chatbots if live person is back-up option

May 31, 2022

A good many U.S. consumers, 80%, are much more willing to use a chatbot if they know they can easily switch to a live customer service rep.

Delta taps Eric Phillips as 1st digital leader

May 31, 2022

Eric Phillips has been named as Delta Airline's first-ever chief digital officer.

Amazon, Walmart, CVS Health lead list of top 25 retailers tops in revenue

May 31, 2022

The top 25 retailers, by revenue, won't surprise many in the retail industry.

Inflation is impacting the customer experience: Here's what to do about it

by Jim Katzman — Principal, CX Strategy & Enablement, InMoment

There's no denying we live in uncertain times, but approaching the CX program with patience and flexibility is what will get your brand through inflation.

New Partnerships Ease Customer Service Burden in Post-Pandemic World

Businesses who included bill pay kiosks as part of their pandemic strategy realized 10 benefits that will continue to drive revenue and customer satisfaction…

Macy’s profits, sales beat street expectations

May 27, 2022

Macy's, despite inflation, higher gas prices and supply chain issues, reported Q1 profits and sales that beat analyst predications.

Apple raising hourly retail pay by $2

May 27, 2022

Apple is increasing hourly retail worker pay to $22, up from $20, later this year and also plans to increase corporate pay.

Consumer purchases on decline

May 27, 2022

A majority, eight out of 10, U.S. consumers plan to make changes when it comes to product spending in the next three to six months, and there are already signs…

How to gamify NFTs for more profits, customer engagement in retail

Why retailers interested in embracing NFTs need to also look at adding gamification to foster customer engagement.

Amazon fashion store opens in LA

May 26, 2022

Amazon's first-ever physical retail fashion store is open for business in Los Angeles.

Consumers hungry for self-service options

May 26, 2022

A good majority of consumers, 81%, want more self-service options, yet only 15% are highly satisfied with today's tools, though brands believe 53% are very…

Consumers won't stop spending, claims Bank of America chief

May 25, 2022

Inflation, a potential recession and increasing gas prices aren't slowing down consumer spend, according to Bank of America CEO Brian Moynihan.