E-commerce in 2022: New ways to gain customer loyalty

Brands will need to explore alternative ways to find relevant information about customers to deliver shopping experiences well suited to them.

Optimism riding high for self-serve kiosks

Self-service projects put on hold during the pandemic are back on track, and increased demands for self-checkout are expected to continue post pandemic.

King Kullen taps CitrusAd to boost online, in-store sales

February 15, 2022

King Kullen is deploying CitrusAd technology to drive its digital retail media and boost online and in-store sales for CPG suppliers.

Dollar General promotes Donna Hernandez to VP store operations role

February 15, 2022

Donna Hernandez has been named divisional VP of store operations for Dollar General.

Schnucks Markets deploys 30 more deli order ahead kiosks

February 14, 2022

Schnucks Markets Inc. in St. Louis has added its Deli Order Ahead Kiosks to 30 of its stores, making it available in 67 locations, according to a fox2now.com…

ICXA seeking nominations: Elevate Awards honor consumer facing brands

February 14, 2022

The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards.

Type-C is The Next Trend of I/O Interface for POS System

To support faster data transmission, the USB Type-C will possibly replace Type-A in the future to connect with devices that need to transmit plenty of data to…

Chatbots becoming more efficient, results couldn't be better

The all-knowing chatbots thought to be the future have been replaced by specialized bots, and the results are outstanding.

Retail returns hit $761B in 2021

February 11, 2022

Retailers expect more than $761 billion in products sold in 2021 will be returns, according to a National Retail Federation report conducted with Appriss…

Consumers embracing digital payment channels

February 11, 2022

Nearly three-fourths of consumers prefer to make and receive payments via digital methods, including direct deposit and digital payments from P2P applications…

Touchless options gaining acceptance, expansion ahead

Touchless solutions have gained acceptance during the pandemic, but more customer education is needed as the technology continues to evolve beyond hygiene…

Digital a retail apparel must-have, claims report

February 10, 2022

Digital is the starting point for more than 90% of shoppers, and with nearly 70% of revenue coming through digital channels it's imperative for apparel…

Site traffic, Amazon approach top of mind for retailers

February 10, 2022

Nearly all, 98%, of retail leaders are using or planning to use AI and machine learning in the next year and a half, and boosting site traffic and fashioning…

How customer service insights can boost customer experience

A free one-hour webinar on Feb. 24 features Fin leaders’ insight on best practices to optimize customer service processes and improve operations for better…

NCR, Google Cloud partner on retail transformation

February 9, 2022

NCR Corp. and Google Cloud are expanding a strategic partnership to drive more platform and cloud capabilities, including AI and machine learning technology…

Luxury shoppers want delayed pay with no cost, interest

February 9, 2022

A hefty number of U.S. luxury shoppers, 84%, would find it useful to pay for high-end items without incurring interest or any extra cost and 78% view a brand's…

Apple readying contactless pay via iPhone

February 8, 2022

Apple is getting ready to debut a contactless payment using an iPhone which won't need any hardware.

Luxury retailers bring high-touch service to online shoppers with live engagement

by Joseph Noonan — CEO, Vee24

High-definition video can be integrated into the online retail environment faster and easier than you might think.

Amazon doubling base tech, corporate pay cap to $350K

February 8, 2022

Amazon is more than doubling salary caps for U.S. tech and corporate employees.

Consumers taking safety into brand loyalty consideration

February 8, 2022

Consumers are increasingly taking safety into consideration, as well as employee treatment, when it comes to brand and retailer loyalty.