Meijer offers free home delivery for limited time

January 24, 2022

Grocery chain Meijer is offering free home delivery on orders over $35 from now until Jan. 29.

5 Trending Topics at NRF 2022

Read this recap on NRF 2022 and discover the trending topics that will shape the contact center of the future.

How digital customer service takes the stress out of the post-holiday surge

While the holiday shopping season is bound to bring in sales, the post-holiday period is your digital customer service team’s time to shine.

A retail/hospitality challenge: Serving ‘digital natives’

January 21, 2022

Two experts from Zebra Technologies offer insight on how retail and hospitality decision makers can address the growing demand for omnichannel shopping.

Convenience store goes unattended with vending machines

January 21, 2022

A convenience store in Newcastle, U.K. now consists of several vending machines offering a variety of products such as snacks, beverages, tissues, playing…

Retailer teams with AiFi on unattended stores

January 21, 2022

Żabka Group, a retailer based in Poznan, Poland, operates the largest chain of autonomous stores in Europe after launching 25 AI-powered stores in partnership…

2021 retail holiday sales hit $887B

January 20, 2022

Total retail holiday sales hit $887 billion, according to the National Retail Federation, despite ongoing supply chain hiccups and the ongoing COVID-19 Omicron…

Just 15% of retailers provide differentiating experience

January 20, 2022

A small fraction of retailers, 15%, are offering a differentiating experience when it comes to omnichannel customer service and just 30% of the 90% of shoppers…

Transit system deploys Shoppers Drug Mart vending machines

January 20, 2022

Metrolinx, the Ontario, Canada transit system, has installed Shoppers Drug Mart vending machines at select GO transportation stations, according to a press…

OnQ expands touchless display features for retail market

January 19, 2022

OnQ, a manufacturer of retail displays, has expanded its Converge platform to deliver touchless interactive experiences in the store, according to a company…

Grocery TV adds 4,000 POS displays to network

January 19, 2022

Grocery TV, a digital advertising network, has added 4,000 point-of-sale displays to its network by partnering with retail wholesaler Wakefern Food…

Walmart expanding in-home delivery

January 19, 2022

Walmart's InHome delivery service will scale big in 2022 as the retailer aims to make it available to 30 million U.S. homes by year's end.

March 25th Deadline for Elevate ICX Award Submissions

January 18, 2022

The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards.

Exhibit floor a big draw at Self-Service Innovation Summit

Attendees at the Self-Service Innovation Summit found a wealth of innovation in the exhibit area, many demonstrating the customer experience advances discussed…

Big Lots opening hundreds of stores in years ahead

January 18, 2022

Discount retailer Big Lots aims to open 500 stores in the next few years, with 50 popping up this year, and then launching about 80 locations on an ongoing…

2021 holiday online spend was record-setting

January 18, 2022

Consumers spent $204.5 billion online during the 2021 holiday season — a spike of 8.6% compared to the year prior, according to the Adobe Digital Economy Index…

Luxury footwear brand taps Cegid tech to boost personalized experience

January 18, 2022

Aquazzura, an Italian luxury footwear brand, is deploying Cegid Retail's unified commerce and POS platform to drive a more personalized consumer experience and…

Supply chain, inflation still a concern for a consumers

January 17, 2022

The state of the U.S. economy, specifically inflation and supply chain issues, are still top of mind for consumers, according a Shopkick survey.

Omnichannel retailers boost self-service investments

January 17, 2022

Omnichannel retailers are increasing investments in "edge retail" solutions, including self-serve kiosks and automated boutiques, according to a survey…

J.C. Penney hires on 2 experts to drive digital strategy forward

January 17, 2022

Retailer J.C. Penney Co. has hired two technology leaders who will be focused on improving its digital strategy.