News & Media
Uniting the fragmented customer journey
by James Brooke
With today’s fragmented customer journeys, there are many important components when looking to plug the gaps of customer experience so that they remain…
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Why retailers need to step up digital investments in store
April 29, 2022
Shoppers are increasingly returning to physical retail stores, with 85% predicted to do more in-store shopping this year than last and are eager to buy in…
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Amazon adds fuel, inflation fee for sellers
April 29, 2022
Amazon is charging sellers a 5% inflation and fuel surcharge for the first time in its history as a retailer.
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Primark opening on Long Island, NY
April 29, 2022
Irish retailer Primark will open a Long Island, New York store this December.
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Old Navy CEO leaves leadership role
April 28, 2022
Nancy Green, Old Navy's CEO and president, left her role last week and Gap Inc. CEO Sonia Syngal will lead the brand while an external search is conducted to…
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Home Depot CIO takes on customer experience technology role
April 28, 2022
As part of its quest to focus on customers Home Depot is moving its CIO into a newly-created role focused on customer experience technology.
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Lululemon debuts membership plans with unique benefits
April 28, 2022
Athletic leisurewear retailer lululemon is prepping paid membership services related to workout programs that could boast perks including access to in-person…
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ICX Association announces Elevate Awards finalists
by Morgan Petty — Executive Director, ICX Association
The ICX Association has announced finalists for the 2022 Elevate Awards. Winners will be honored during a special awards ceremony at the Interactive Customer…
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UBS Arena boasts Amazon 'Just Walk Out' shopping
April 27, 2022
UBS Arena in Elmont, New York has become the first New York sports and entertainment venue to feature Amazon's Just Walk Out technology, according to a press…
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Vending machine sells feminine health products at California school
April 27, 2022
Students at Torrey Pines High School in San Diego can get feminine health care products from a vending machine installed by a startup called Dotstash…
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JCPenney owner makes a play for Kohl’s
April 27, 2022
Simon Property Group, owner of JCPenney, is making a play to buy competitor retailer Kohl's in what one report claims could be a $8.6 billion deal.
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Safelite gets agile to drive customer engagement, satisfaction, memorable service
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Christina Pletnewski, VP of customer experience at Safelite Group, will share how the company is moving from a traditional CX approach to a more agile strategy…
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1-800-Flowers.com launches NFTs for Mother’s Day
April 26, 2022
1-800-Flowers.com has created a mint of non-fungible tokens in celebration of Mother's Day featuring two separate collections created by artists Devi Namira…
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Lululemon embarks on growth plan to double revenue
April 26, 2022
Lululemon is launching a four-year growth strategy aimed at doubling men's wear and digital revenue and quadrupling international revenues.
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Italian shoemaker taps Fluent tech to boost online, in-store experience
April 26, 2022
Santoni, a luxury Italian shoemaker, is deploying Fluent Commerce's order management system to boost the online and in-store customer experience.
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The customer journey: How it has evolved and where it’s going
by Danielle Michaely — Co-Founder and Chief Revenue Officer, Konnecto
If brands are not leveraging tools to gain visibility into consumer behaviors and trigger points online, they are missing out on key opportunities.
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5 Retail Digital Signage Trends for 2022
Digital signage is very dynamic, with new trends emerging each day. So, tag along to learn about five digital signage trends for 2022.
Presented by eyefactive GmbH
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3 strategies to optimize customer experience before and during shipping delays
It's clear that delivering excellent CX before and during shipping delays is essential to retaining and building strong relationships with customers. Here are…
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Luxury goods retailer accepting bitcoin
April 25, 2022
SFLMaven Corp., a high-end luxury goods retailer, is going all in on bitcoin and will be accepting the cryptocurrency for purchases of vintage jewelry items in…
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City Furniture enjoys strong return with Bluecore partnership
April 25, 2022
City Furniture is seeing a 330% lift in known shoppers, a 118% boost in repeat buyers and a 58% increase in email opt-ins after two years of deploying Bluecore…
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