2022 Predictions: 4 ways retail customer engagement is poised for change

by Tony Lorentzen — SVP of Intelligent Engagement Solutions, Enterprise Division, Nuance Communications

In times like these, when change is rapid and constant, correctly anticipating the future can be a huge strategic advantage when it comes to retail customer…

1-800-Flowers.com acquires Alice’s Table lifestyle operation

January 14, 2022

E-gift and floral retailer 1-800-Flowers.com has acquired Alice's Table, a lifestyle retailer that offers digital curated products as well as interactive live…

Carters deploys Nedap Retail tech to boost inventory accuracy, drive omnichannel growth

January 14, 2022

Carters, a clothing brand focused on babies and young children, has deployed Nedap Retail's ID Cloud platform in its U.S. retail store fleet.

Rihanna launching physical retail stores in 5 cities

January 14, 2022

Pop star and luxury fashion retailer Rihanna is moving into the physical retail landscape by launching stores in five cities to sell her Savage X Fenty line.

The top 4 contact center KPIs and metrics that retailers need to start tracking

The four contact center KPIs and metrics that retailers must measure to generate higher revenue and drive increased business performance.

Scan-and-go is a lure for shoppers

January 13, 2022

A good majority, 77%, of shoppers are more willing to shop at a store if it offers a scan-and-go option, according to a Researchscape survey conducted on…

Food Lion donates $130K to American Red Cross for tornado relief efforts

January 13, 2022

Supermarket chain Food Lion has donated $130,496.38 to the American Red Cross to help support tornado disaster relief efforts in the South and Midwest.

Caldor chain founder dies at 101

January 13, 2022

Carl Bennett, who along with his wife, Dorothy, founded the Caldor Discount Stores chain, has passed away at the age of 101.

Gift card sales up over last 2 years

January 12, 2022

The restaurant industry sold 6% more gift cards during the 2021 holiday season compared to 2019, and 57% more than 2020, according to a Paytronix study.

Beauty retailer to deploy Perfect Corp virtual try-ons via apps, kiosks

January 12, 2022

Tricoci Salons & Spas, a Chicago beauty retailer, has teamed with Perfect Corp to provide virtual try-ons, online skin diagnostics and data-driven…

CrownTV debuts digital signage app for displaying NFTs at retailers

January 12, 2022

Digital signage company CrownTV has released an app that will allow retailers and other businesses to display NFTs on digital displays in their retail…

Understand and predict customer needs with customer journey analytics

by Simon Fraser

Customer journeys can change on a dime and the only guarantee is that today's journey looks nothing like yesterday's and tomorrow's will certainly be something…

IoT sensory market expected to grow to $54B by 2027

January 11, 2022

The global IoT sensor market is expected to grow from $9.5 billion in 2020 to $54 billion by 2027, representing a CAGR of 28.2%, according to a report by…

Ikea hikes price in new year

January 11, 2022

It will cost a bit more to shop at Ikea in 2022 as the retailer is raising prices by an average of 9%.

Crypto use on rise, most will use it for mobile purchases

January 11, 2022

More than a third of consumers between the age 18-54 own cryptocurrency according to a recent study by Cantaloupe — a digital payments and software services…

UST debuts AI-based personalized food, beverage recommendations tool

January 11, 2022

UST, a digital transformation solutions company, has launched UST AiSense, an AI-led solution that provides personalized food and beverage recommendations…

Firewood vending machine restores lost sales due to pandemic

January 10, 2022

The Bong Naturalist Association has recovered the firewood sales it lost due to COVID-19 by installing a firewood vending machine, according to a Kenosha News…

Tanger Outlets testbed for HempBox CBD vending machines

January 10, 2022

HempBox, a subsidiary of Green Globe International Inc., has teamed with High Street CBD, which owns and operates two CBD Stores in Columbus, Ohio, on a pilot…

CrownTV releases digital signage app for displaying NFTs at retailers

January 10, 2022

Digital signage company CrownTV has released an app that will allow retailers and other businesses to display NFTs on digital displays in their retail…

How to deliver a personalized in-store customer experience without compromising trust

by Bobby Marhamat — CEO, Raydiant

Learn why retailers and customers alike are better served by bringing data out of the darkness and into the light.