Consumers not changing shopping habits in post-pandemic retail

August 26, 2021

More than three-quarters, 85.9%, of consumers plan to continue shopping as they had during the COVID-19 pandemic year despite the fact more retail stores are…

5 easy ways to ramp up the back-to-school e-commerce strategy

by Ten Chu

Ten Chu, VP of products at Searchspring,

Sporting retailer opens 6th Pittsburgh location

August 25, 2021

Rally House, a family-owned sports and merchandise retailer, has opened is sixth Pittsburgh store, which is the second location in Pittsburgh this year.

Global smart retail market to hit $39B by 2024

August 25, 2021

The global smart retail market is expected to reach $39.6 billion in three years, according to a Global Industry Analysts market study. The report presents…

Giant Eagle adds PayPal, Venmo payment options

August 25, 2021

Supermarket customers at Giant Eagle locations, as well as the Giant Eagle's GetGo stores, can now pay for groceries using PayPal and Venmo.

Pandemic spurs vending machines in retail

August 25, 2021

Retailers offering a wide variety of products have embraced vending machines in an effort to sustain sales during the pandemic, according to a feature article…

The difference between personalization and customization in retail CX

by Angelo Coletta — Vice President, Diffusion PR

Angelo Coletta, founder of Zakeke, defines personalization and customization within the retail customer experience and the vastly different benefits provided…

Chinese food retailer launches vending machines

August 24, 2021

Missfresh Ltd., a Chinese fresh food e-commerce and physical retail chain, recently deployed vending machines at more than 5,000 businesses in Beijing, such as…

Neiman Marcus Group appoints digital strategy leader

August 23, 2021

Renée Paradise has been appointed as senior vice president of digital business and customer strategy for the Neiman Marcus Group.

Bed Bath & Beyond taps Algonomy to drive personalized search capability

August 23, 2021

Home furnishing retailer Bed Bath & Beyond Inc. is tapping Algonomy, a provider of algorithmic customer engagement technology, to provide customers…

7-Eleven launches minibar delivery

August 23, 2021

7-Eleven and Minibar Delivery, an on-demand alcohol delivery service, are collaborating on a service to deliver beer and wine to homes in select markets.

Real world examples of how AI works to answer retail customer questions

Bob Grohs, director of marketing at Solvvy, some real-world examples of how AI-powered chatbots are answering customer questions and the value proposition…

Mandoe self-service platform helps companies boost sales

August 23, 2021

Mandoe, a digital signage software company, has launched a self-service platform to help businesses attract more customers through digital promotion, according…

Luxury retailer Rebag introduces self-service machine

August 20, 2021

Rebag, a luxury retailer, has opened a 2,100-square-foot store in Greenwich, Connecticut, with a self-service vending machine, according to a press release.

DOOH market to grow to $21.35B in 9 years

August 20, 2021

Globally, the DOOH advertising market should reach $21.35 billion in revenue by 2030, according to a report from ResearchAndMarkets.com.

Back-to-school 2021: Spike in spend, permanent shift in consumer patterns

Melanie Batley shares insight from KPMG’s retail consumer survey, "Welcome to the new “back to school," which polled consumers on spend and expectations and…

4K display industry to hit $178.3B by 2026

August 20, 2021

A study, "4K Display — Global Market Trajectory & Analytics," published by Global Industry Analysts, reports the 4K display industry could reach $178.…

Tanger Outlets celebrating hallmark anniversary

August 19, 2021

Retail developer Tanger Outlets is celebrating four decades and is still striving to reimagine shopper engagement at its portfolio of 36 outlets across North…

Target continues on healthy sales path

August 19, 2021

Target's second quarter earnings, in which comparable sales grew 9.8% and digital sales has grown nearly 55% in 2021, are evidence the retailer's "durable…

Four ways retail executives are converting contact centers into growth centers

Contact centers represent opportunities for growth in a number of areas; not simply impacting costs, but generating value.