Hudson Group, Inspire Brands execs keynoting Self-Service Innovation Summit

Networld Media Group's first in-person Self-Service Innovation Summit, "The Future of Self Service," Dec. 14–16, at the Diplomat Beach Resort in Hollywood…

Bank Customer Experience Summit to offer key insights into banking trends

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

The Bank Customer Experience Summit will address key trends in the financial industry and how to reach a more demanding customer base.

Robotic ice cream machine debuts in California

July 9, 2021

iCream, a soft-serve vending machine that produces 25 flavor combinations of freshly made ice cream, has made its debut at the Westfield Century City mall in…

3 ways to level up CX for the new era of retail

by John Hernandez

John Hernandez, EVP and GM for multicloud solutions at Genesys, shares three ways retailers can level up customer experiences for the next normal — the new era…

Hair care vending machine expands to military base

July 8, 2021

Diva By Cindy, a natural women's hair care products vending machine, has expanded to Fort Belvoir in Fairfax County, Virginia, the first military base to…

Experiential e-commerce platform attains $10M funding

July 8, 2021

Obsess, an experiential e-commerce platform providing interactive online virtual stores, has closed a $10 million Series A funding round.

Shoppers much more comfy in the in-store environment, reveals research

July 8, 2021

A good number, 80%, of consumers are either somewhat or very comfortable visiting physical retail stores compared to 71% a year ago, and three in five (60%…

Most US consumers OK sharing vaccine status with companies

July 7, 2021

A majority of Americans, 63%, are comfortable sharing vaccine status with businesses and 43% have increased trust in organizations that require sharing of…

Survey: Consumer behavior shift creating opportunities for retailers

July 7, 2021

While a majority of consumers in the U.S, U.K. and Australia still prefer in-person shopping, more than half, 62.5%, are doing most of their purchasing online…

Men's Wearhouse taps AI for digitized fitting process

July 7, 2021

Men's Wearhouse is providing customers a digital fitting experience called Contactless Fit, which has been developed by Bold Metrics, that offers a fast and…

Why it's all about respect, consistency and communication in post-pandemic retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brand and strategy expert Margot Bloomstein shares insight on what's happening now as retailers enter the post-pandemic realm and why it's so important…

Sharp NEC debuts brighter displays with versatile E Series

July 6, 2021

Sharp NEC Display Solutions, a projector and display company, has released the E Series, a dvLED product, designed for indoor use.

National CineMedia, Trooh strive to reel in Gen Z with DOOH displays

July 6, 2021

National CineMedia, a cinema advertising network and Trooh (formerly Rouge Media), are working with local and regional advertisers beyond the big screen to…

Consumers to look to OOH ads for back-to-school shopping

July 6, 2021

Back-to-school shopping is a step toward getting back to normal, and 53% of Americans said out-of-home advertising is playing a role in restoring their…

3 questions to ask when building AR commerce that lasts

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, explains that while retailers are hurrying to implement 3D and AR shopping experiences, to build online…

Hallmark debuts innovative greeting card services

July 2, 2021

Hallmark Cards, Inc. is making it easier than ever to send a physical greet card with Sign & Send, a new online service that lets users have handwritten…

Reinventing the retail space using digital technologies

by Scott Wassmer — General Manager, Americas, Appnovation

Scott Wassmer, GM of Americas, Appnovation, explains why retailers have an amazing opportunity to unify consumer data between the digital and physical worlds.

Retail apps alienating consumers, reveals research

July 1, 2021

Three quarters of U.S. consumers don't think retail apps know enough about their habits to boost their customer experience or build brand affinity and may be…

Apple expanding retail operations, claims report

July 1, 2021

Using a blend of strategies developed during the pandemic year, in which most retail suffered from closures and stay-at-home mandates, Apple Inc. is prepping…

Bed Bath & Beyond expands associate benefits

July 1, 2021

Retailer Bed Bath & Beyond Inc. is adding three benefit programs for associates including an associate relief fund.