Survey: Consumers have guilty feelings when shopping at Amazon

May 3, 2021

While Amazon may have been deemed tops in online customer experience in a recent study, more than a few Amazon shoppers feel guilty buying from the e-commerce…

Retailer groups sue Fed over debit card swipe fees

April 30, 2021

Two retail associations have filed a lawsuit seeking to have the Federal Reserve Board of Governors lower its 10-year-old cap on "swipe" fees banks charge to…

Self-order kiosks help customers, boost efficiencies for cannabis dispensary

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Since opening its first dispensary in January 2020, Consume Cannabis has expanded to seven stores in Illinois and Michigan, with three more planned by the end…

Economy surges as consumers spend big

April 30, 2021

The U.S. economy is having its best quarterly results in18 years.

7-Eleven advances QSR strategy, plans to open 150 this year

April 30, 2021

Convenience retailer 7-Eleven is getting closer to becoming a quick-service restaurant brand as it has now doubled the number of its restaurant concepts.

Lowe's embarks on huge hiring push: 50K associates

April 30, 2021

Lowe's is hoping to hire more than 50,000 store associates and hopes to meet the goal by hosting a national hiring day on May 4.

E-gift cards lead card market, big growth ahead

April 29, 2021

When it comes to the gift card market, e-gift cards are the fastest growing segment and retailers need to boost digital capabilities to realize the full value…

Smartphone top choice for product discovery but click-to-buy not too popular yet

April 29, 2021

Consumers are using the smartphone when it comes to discovering new online products, but they don't yet have the confidence to click to buy that they have…

Tanger teams with Fillogic to enhance fulfillment, boost delivery services

April 29, 2021

Tanger Factory Outlets Centers is partnering with Fillogic, a logistics-as-a-service platform, to create tech-enabled micro distribution hubs to enhance…

Burroughs Company Overview

As the largest independent service and integration provider for payment and transaction automation technologies in North America, Burroughs is your end-to-end…

Presented by Burroughs, Inc.

Walgreen's taps partner Catalina to drive deeper, more personal shopping experience

April 28, 2021

Walgreens is teaming up with longtime technology partner Catalina in its quest to create a deeper personalized customer experience and providing a deeper value…

Amazon will beat Walmart by 2025, claims research

April 28, 2021

Walmart might not like this news: Amazon is predicted to overtake the retailer, claiming title as largest U.S. retailer, within just four years.

GameStop stock spiking, raises $551M in equity offering

April 28, 2021

GameStop Corp. has raised $551 million in an equity offering which sent shares way up, by 15%, in trading earlier this week.

An online music gear retailer tackles customer experience with a 'Sweetwater' difference

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sweetwater Sound Inc., an online retailer of music instruments and audio gear, is dedicated to investing in an "old school" approach when it comes to customer…

Curbside popularity spurs Walmart to remove pickup lockers

April 27, 2021

Those 17-foot pickup lockers at Walmart are being sent to storage.

Contact centers adopting AI, automation to boost customer experience

April 27, 2021

In a quest to improve customer experience, contact centers are increasingly deploying artificial intelligence as well as automation, according to a CallMiner…

Millennials, Gen Z consumers embracing 3rd-party customer help options

April 27, 2021

The young consumer is more likely than older consumers to initiate a self-serve journey outside of a brand or retailer-owned channel and more likely to use…

Amazon expands Amazon Key to more customer garages

April 27, 2021

Amazon is expanding its Amazon Key grocery delivery service to reach more customers' garages. The program initially launched offering delivery to car trunks…

How to compete with DTC brands

by David Drain

If retailers want to stay competitive, they must change their business models. Competing with direct-to-consumer (DTC) brands is the subject of an upcoming…

Hughes Named Fortinet Service Provider Partner of the Year

GERMANTOWN, Md., April 26, 2021 /PRNewswire/ -- Hughes Network Systems, LLC (HUGHES), an innovator in multi-transport technologies and networks for 50 years…