Diebold Nixdorf supporting environmental stewardship

April 26, 2021

As the world recognized Earth Day, Diebold Nixdorf celebrated sustainability as core to how the company operates and affirms its commitment to leading its…

Illinois cannabis dispensaries offer menu kiosks for walk-ins

April 26, 2021

Nuera, an Illinois cannabis provider, launched two adult-use dispensaries in Champaign and Pekin, Illinois, offering menu kiosks for walk-ins in addition to…

Survey reveals how COVID-19 impacted 2020 holiday shopping season

April 26, 2021

Not every holiday shopper hunting for Christmas gifts in late 2020 went online to buy a present. A Silverback Strategies survey reveals 75% of shoppers visited…

How to embrace the connected customer: digital interaction & service innovation

A pair of experts shared their decades of experience in creating customer service excellence.

AI-driven self-checkout kiosk greets hungry passengers at Charlotte airport

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Passengers traveling through CLT can now grab fresh food to go with self-checkout to give them confidence in a sanitary, contactless experience.

Amazon launches retail beauty salon

April 23, 2021

Amazon is now a beauty salon operator having launched the Amazon Salon in London.

Mother's Day spend expected to hit record-setting $28B

April 23, 2021

Mom's day will be record-setting consumer spend day.

Consumer comfort level a mixed bag as COVID-19 vaccinations take place

April 23, 2021

While the current COVID-19 vaccination effort has some consumers feeling safer about shopping, eating out and traveling, consumer comfort level, overall…

BlueSnap, Chargebee team up to help retailers scale subscription businesses

April 22, 2021

BlueSnap, an online payments technology company that allows B2B and B2C businesses to accept payments, is partnering with Chargebee, a subscription billing and…

Lululemon piloting trade-in, online resale program

April 22, 2021

Lululemon is teaming up with Trove on a pilot clothing trade-in resale program that it hopes to put online by June.

Japanese fishery sells fish, vegetables via vending machines

April 22, 2021

The operator of a fish farm in Chiba Prefecture, Japan, has been selling locally produced vegetables and shellfish in a vending machine after losing about half…

The Connected Customer: Digital Interaction & Service Innovation

Leaders in digital customer experience have moved way beyond easy returns and discount codes. Instead, they’re offering custom consultations for clothing and…

Elevate Awards entry deadline extended to April 30; new category added for employee-facing CX

April 21, 2021

The ICX Association is extending the entry deadline for its annual Elevate Awards to April 30 and has added a new category for experiences aimed at employees.

Amazon tapping biometric tech for palm pay approach at Whole Foods

April 21, 2021

Shoppers at one Whole Foods store in Seattle don't need to swipe a credit card to checkout starting today. All they need is their palm, according to a Reuters…

Kohl's debuting Tommy Hilfiger come fall

April 21, 2021

Department store Kohl's will offer Tommy Hilfiger sportswear in 600-plus stores come the fall.

Lowe's, Home Depot, Sephora, Bed, Bath & Beyond tops in mobile checkout

April 21, 2021

When it comes to providing mobile app shoppers with a frictionless experience, or at least the least frictionless, Home Depot, Lowe's, Bed, Bath & Beyond…

Walmart online sales on a boom path, reveals research data

April 21, 2021

This will be a boom year for Walmart's online sales with a projected 21% growth rate this year, hitting $65 billion, and it's all thanks to the increasing…

A look at where AI stands in the retail realm

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Artificial intelligence is on the cusp of explosion in the retail sector but success and return on investment is far from a guarantee. An expert shares how…

American Eagle sales on track to hit $1B-plus

April 20, 2021

American Eagle Outfitters' fiscal first quarter revenue is on track to exceed $1 billion, an estimate that beats its own, and analysts', financial expectations.

Tech look: How kiosks improve the in-store experience

by Ray Ko

The popularity of kiosks has skyrocketed during the pandemic as retailers look for ways to provide the service customers expect in a socially distanced…