News & Media
Contactless retail: What can retailers do to stay relevant?
by Steve Horton
Steve Horton, solution director, Global Solution Management, Oracle Retail, shares why contactless technology is no longer a luxury; it has become the standard…
read now
Diebold Nixdorf wins Red Dot design award for self-service solution
April 12, 2021
Diebold Nixdorf has been awarded the Red Dot Award: Product Design 2021 for its retail self-service solution, Easy eXpress Max, according to a press release.
read now
Young lonely consumers big on retail subscriptions
April 12, 2021
Subscription service adoption among those age 16 to 24 is booming, with 30% tapping mobile apps and the prime reason is a quest to combat loneliness.
read now
Best Buy launching pilot membership program
April 12, 2021
Electronic retailer Best Buy is launching an annual membership program, at $199.99 a year, which will provide customers with concierge tech help, device…
read now
Hudson launches vending concepts at American airports
April 12, 2021
Hudson, a travel experience retailer with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, has…
read now
Climbing out from COVID-19: What retailers need to do moving forward
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The spring of 2021 is quite different than 2020 for the retail sector as COVID-19 is no longer shuttering as many stores, forcing layoffs and or triggering as…
read now
AR is now table stakes: Here’s why retailers need to dive in
by Rob Weaver
Rob Weaver, chief revenue officer at Vertebrae, explains why immersive commerce has the potential to transform online shopping. By giving shoppers a way to…
read now
3 critical website updates for better UX
by Randi Amorusi — VP of Client Success and Marketing, Whereoware
Randi Mohr , vice president of customer success and marketing at Whereoware, shares why marketers must analyze all aspects of a website's performance and…
read now
NRF: Big retail import surge continuing this summer
April 9, 2021
An unprecedented surge of imports at retail container ports, which began in the summer of 2020, is expected to continue throughout the upcoming summer.
read now
Consumers feeling more confident these days, claims study
April 9, 2021
Consumers, 18 and older, are showing increased confidence with respect to consumer behavior and are ready to pursue normal activities that have been put on…
read now
Survey: Consumers will reward brands delivering strong experiences
April 9, 2021
Today's global consumers are willing to pay a premium for a strong, values-driven product experience and punish those retailers that fall short in delivering…
read now
75% have used curbside pickup in past 12 months, Raydiant study says
April 8, 2021
Raydiant, a digital signage and experience management platform provider, has found that 75.4% of customers have used some form of buy online and pick up in…
read now
The connected customer: Digital interaction and service innovation
April 8, 2021
Amrit Dhangal Consumer expectations from retailers are changing rapidly — and it's only getting faster, with digital interactions set to grow 40% in…
read now
CX analytic retail trends for 2021: Data selection, unification, testing and expertise
James McDonald, senior manager of analytics and customer insights at Capgemini North America, outlines trends relating to productive CX analytics. It's about…
read now
Marriott introduces contactless arrival kiosks, grab-and-go markets
April 8, 2021
Marriott International Inc. introduced a pilot program for contactless arrival kiosks at several select-service hotels, as well as a proof-of-concept for…
read now
Online spend jumped $900B in 2020
April 8, 2021
The COVID-19 pandemic drove online consumer spend big-time in 2020, about $900 billion more than the previous two years, according to a Mastercard Economics…
read now
Italian retailer taps Diebold Nixdorf for technology upgrade
April 7, 2021
Iper La grande i, a large scale Italian retailer, has selected Diebold Nixdorf, a commerce technology company, to upgrade the front and back-end of its…
read now
3 signs your retail hybrid experience is broken and how to fix it
Jesus Ramirez, VP of strategy and innovation at Tall Wave, explains that when it comes to a hybrid retail experience, customers just want to feel like they're…
read now
Kroger exploring various ways to market prepared meals
April 7, 2021
Ghost kitchens and dinner kits are top of mind for supermarket brand Kroger as it seeks to answer every shopper's big question: What's for dinner?
read now
California cannabis retailer debuts second store
April 7, 2021
Cannabis delivery and retailer Emjay has launched its second store in California.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
