Consumer online shift won't ebb once pandemic ends, claims survey

March 30, 2021

The consumer movement to online shopping, as well as online banking and adoption of health and wellness apps will keep growing and expanding even once the…

Latest 7-Eleven Evolution store home to drive-thru taco restaurant

March 30, 2021

Two years ago the Laredo Taco Company, a South Texas restaurant, launched a location inside the 7-Eleven Evolution store in Dallas.

UK consumers loving retailer subscriptions

March 29, 2021

The ongoing pandemic, home lockdowns and ensuing sad moods are driving the retail subscription market in the U.K. Just about one in five U.K. consumers have…

Bargain, beauty retail will reap big rewards this year, claims Wells Fargo

March 29, 2021

The bargain retail and beauty segments will be big winners when it comes to sales this year, now that shoppers are increasingly returning to stores as COVID-1…

Future-proofing retail in 2021: 3 steps to success

by Teresa Anania — Vice President, Customer Success, Zendesk

Teresa Anania, VP of customer success, Zendesk, shares insight on why the entire customer journey has become more important as retailers increasingly depend on…

How embracing digital channels helped The Dufresne Group grow during the pandemic

by David Drain

The Dufresne Group, which operates furniture stores across Canada, has turned to chatbots, telesales, SMS, and appointment technology to connect with customers…

Study: Americans expect more convenient shopping in 2022

March 26, 2021

American consumers expect more convenient shopping, as well as greater flexibility with work and school, in 2022.

Mobile commerce spend to hit $3.2T this year, claims study

March 26, 2021

The mobile commerce spend for digital services and physical goods will reach $3.16 trillion in 2021 and increase to $3.79 trillion by 2022 and 2.7 billion…

7 ways self-service checkouts create a better in-location customer experience

by Bobby Marhamat — CEO, Raydiant

Bobby Marhamat, CEO of Raydiant, offers up seven benefits of self-service checkout kiosks that underscore why retailers would benefit from investment in…

3 ways retailers can reduce return costs in 2021

by Jean Shin — Director of Strategy and Content, tyntec

Jean Shin, director strategy and content at tyntec, shares insight on why retailers need to meet the new digital experience standards set by customers to…

NRF: Easter spend will be a record breaker

March 25, 2021

Consumers are expected to spend more on Easter this year, an average of $179.70, which would be the highest spend on record.

How customer appeasement is the new next-day delivery

by Dan Slavin — ceo, CodeBroker

Dan Slavin, CEO and co-founder of CodeBroker, shares that the solution to an unhappy customer is an appeasement system that makes it easy for service reps to…

Tripadvisor, Reckitt partner to boost traveler confidence

March 24, 2021

Travel guidance platform Tripadvisor is teaming up with Reckitt, the maker of Lysol, to boost confidence among travelers and prepare tourism and hospitality…

Mandarin Oriental deploys Infrasys cloud POS to boost mobility

March 24, 2021

The Mandarin Oriental, a luxury hotel property in Santiago, Chile, has deployed a cloud POS system across its 10 outlets, including restaurants, in-room dining…

How retailers can use digital signage to improve the in-location experience

by Bobby Marhamat — CEO, Raydiant

Bobby Marhamat, CEO of Raydiant, explains why retailers must be planning now for how to attract and retain customers as stores reopen and why digital signage…

Retail institute recognizes Ikea for self-checkout provided by Diebold Nixdorf

March 24, 2021

The EHI Retail Institute presented Ikea a "retail technology award europe 2021" in the new category of Best AI & Robotics Application as a result of a…

German food retailer Edeka taps Pyramid Computer for custom designed self-checkout kiosk

March 24, 2021

Edeka Handelsgesellschaft Nordbayern-Sachsen-Thueringen mbH, a German food retailer, selected Pyramid Computer to develop a customized self-checkout kiosk that…

Wisconsin supermarket to add pickup kiosk to meet rising online orders

March 24, 2021

The Hy-Vee supermarket in Fitchburg, Wisconsin, near Madison, will soon be installing a pickup kiosk in response to rising online pickup orders during the…

National CineMedia partners with ATM.TV for ATM digital signage at 7-Eleven stores

March 23, 2021

National CineMedia, a cinema advertising network provider, is partnering with ATM.TV, a DOOH HD advertising provider, to offer content for movie fans at HD…

Exploring the Future of CX: Trends and Predictions for Customer Engagement

This webinar offers unique perspectives on integrated digital and in-person interactions, plus a discussion about emerging digital CX trends.