Fashion designer develops vending machine for hand bags

November 20, 2020

Paris-based fashion designer Jacquemus has created a vending machine offering a selection of the designer's hand bags, including the tiny Chiquito and the new…

4 ways retailers can streamline the return process, boost customer experience

by DeAnn Campbell — Director of Retail Strategy and Development, Harbor Retail

Joe Schultz, who serves as chief revenue officer at Harbor Retail, and DeAnn Campbell, who heads up retail strategy and insights at Harbor Retail, share four…

Creating a winning balance between automation and human support in customer service

by Priya Iyer

Priya Iyer, chairman and CEO at Vee24, offers insight on how retailers can balance automation with live customer experience in the digital strategy to produce…

Cellular Networks Driving New Retail Business Models

Advances in technology are empowering businesses to provide products and services when, where, and how consumers expect them. Connected retail is driving new…

Study: Pandemic spurring retailer tech spending

November 19, 2020

A majority of retailers, six in 10, are accelerating technology spending plans due to COVID-19's impact on the retail environment, and more than 80% of retail…

Holiday shopping surging early, reveals Verizon trends report

November 19, 2020

Online retailers are busy and sales are booming early while malls are seeing a 20% dip in shopping traffic compared to 2019 in relation to the holiday season.

Swarovski Crystal Worlds creates a snowy showroom

November 19, 2020

The Swarovski Crystal Worlds museum, a popular Austria tourist destination, is bringing an innovative visitor experience with a first-ever indoor snowfall.

Free webinar: Using product data to build strong customer relationships

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A webinar on Dec. 2, 2020, at RetailCustomerExperience.com and sponsored by Blustream Corporation will detail how retailers can leverage product-owner…

Will this holiday season change e-commerce forever?

by Steve Villegas — VP, Payment Partnerships, PPRO

Steve Villegas, VP of payment partnerships, North America at PPRO, shares insight on how retailers can prepare for the largest event in e-commerce history.

Raymour & Flanigan taps Rightpoint for website build

November 17, 2020

Furniture retailer Raymour & Flanigan has launched a website providing a "differentiated e-commerce experience," built on Episerver by Righpoint, a Genpact…

Canada retailer deploys mobile shopping tool to drive contactless shopping

November 17, 2020

Lee Valley Tools, an Ottawa, Canada tool and garden retailer, is offering consumers a mobile shopping tool to foster contactless shopping at its 20 locations…

COVID-19 driving more holiday shoppers online

November 17, 2020

The ongoing coronarivus pandemic is prompting a big wave of consumers to shop online and 52% expect they will never shop in person again at the holiday season.

Convenience store retailer relaunches customer loyalty program

November 16, 2020

GPM Investments, LLC, which owns over 1,350 convenience and gas stores, is enhancing its fas Rewards Loyalty Program and will have it in all locations by the…

Human touch a big consumer want, reveals study

November 16, 2020

Nearly half, 41%, of U.S. consumers view the human touch as an important integral aspect of the retail shopping experience and 31% say the pandemic has ignited…

Fashion designer develops vending machine for hand bags

November 16, 2020

Paris-based fashion designer Jacquemus has created a vending machine offering a selection of the designer's hand bags, including the tiny Chiquito and the new…

Network technology emerging as backbone in POS customer experience

by Jeff Bradbury — Sr. Director, Marketing, Hughes

Jeff Bradbury, senior marketing director, Hughes North America, explains how due to the rapid evolution of technology, there are points of decision everywhere.

Forever 21 kicks off fundraiser for Boys & Girls Clubs of America

November 13, 2020

Shoppers purchasing from Forever 21's holiday collection items will be supporting the Boys & Girls Clubs of America as the retailer is donating a dollar to…

November big holiday shopping month, claims survey

November 13, 2020

This month more than half, 62%, of consumers are shopping for holiday gifts and 19% already finished their list in October, according to a Ware2Go survey…

Louis Vuitton, Nordstrom tops in COVID-19 omnichannel response, reveals report

November 13, 2020

When it comes to retailers thriving during the ongoing pandemic, Louis Vuitton, Nordstrom, Saks Fifth Avenue, Cuyana and Michael Kors reflect omnichannel…

COVID-19 impact on holiday shopping is clear, reveals survey

November 12, 2020

When it comes to holiday gift buying this year, the coronavirus is having a direct impact on consumer behavior, payment and avenues to shop.