ICX Association names Elevate Award winners

September 22, 2020

The Interactive Customer Experience (ICX) Association presented its annual Elevate Awards during a livestream earlier today.

Live webinar: Dealing with COVID-19 and the digital transformation of retail brands

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A one-hour live webinar, sponsored by Netsurion, will offer insight on the need for a secure, reliable and scalable networking platform as retailers deploy new…

NCR teams with Microsoft on digital connected services

September 22, 2020

NCR Corp., a software and services leader for the retail, restaurant and banking industries, is teaming up with Microsoft to power NCR Digital Connected…

POSBank teams with Esper on c-store kiosk rollout

September 22, 2020

POSBank, a POS terminal and kiosk manufacturer, teamed up with Esper, an Android DevOps solution, to deployed BIGPOS 2,700 kiosks at various Parker's…

Footwear retailer Keen introduces face mask vending machines

September 21, 2020

Keen, a footwear retailer, has installed face mask vending machines in stores in Portland, Palo Alto, London and Tokyo, with plans to add more in the coming…

Vending machine helps Australia retailers sell products during COVID-19 lockdown

September 21, 2020

Retailers in Carlton, Australia, where stores have been closed due to the coronavirus pandemic, have turned to a vending machine to sell wares, according to a…

August a slow consumer spend month, yet retail sales jump a teeny bit

September 21, 2020

U.S. consumer spend slowed in August and core retail sales fell 0.1% but overall retail sales increased 0.6%.

Kohls cutting corporate workforce due to pandemic impact

September 21, 2020

Retailer Kohl's is cutting 15% of its corporate jobs in its quest to reduce costs in light of the ongoing coronavirus pandemic.

3 online tips for 2020 holiday marketing success

by Chris Hogue — Head of Strategy and Product, LiveArea

Chris Hogue, head of strategy and product for LiveArea, explains how outside of ensuring the commerce site is stable, performant, and mobile-optimized, a focus…

Newspaper vending machines disappearing

September 18, 2020

The newspaper vending machine — once common on city streets — has become a rarity with the decline of newspapers and the rising prices of those still in…

Cocoon Technology installs self-service kiosks at Thrive Cannabis Marketplace

September 18, 2020

Cocoon Technology has installed its CocoonPod self-service kiosks at Thrive Cannabis Marketplace at 2755 W. Cheyenne Ave, 103, North Las Vegas, the first of…

Standard Chartered offers UAE Amazon installment plan

September 18, 2020

Standard Chartered credit cardholders shopping on Amazon.ae can now convert purchases into monthly installments for a period up to 12 months, without having to…

Customer experience in a new retail reality

by Ambeshwar Nath

Ambeshwar Nath, senior vice president, retail, CPG and logistics at Infosys, explains why retailers that find ways to recreate shopping experiences in channels…

Love for online won't fade once pandemic is over, claims study

September 17, 2020

Once the coronavirus pandemic subsides 86% of consumers will rely on online shopping at the same pace seen during COVID-19 and a big reason is convenience.

Mall owner closing locations on Thanksgiving

September 17, 2020

Simon Property Group, one of the biggest mall owners in the U.S., will be closing all mall sites on Thanksgiving.

Dressbarn dresses up return process for customers

September 17, 2020

Dressbarn is partnering with Happy Returns to enhance and boost the product return experience for customers.

How to ace customer loyalty in tough times

Craig Harris, an industry principal, apparel, footwear and accessories, for Oracle NetSuite, offers up advice and tips to help retailers strengthen the…

Hughes Pioneers Self-Healing Capability that Improves Enterprise Wide Area Network Performance Using Artificial Intelligence

First-of-its-kind AIOps capability deployed across tens of thousands of WAN sites delivers 70% success in averting service disruptions

Next-level customer experience for today’s marketing challenges

by Danielle Savin — Senior Director Marketing Solutions, Capgemini

Danielle Savin, senior director of digital marketing services, and Suresh Rajappan, digital customer experience principal, at Capgemini in North America…

Amazon debuts Luxury Stores experience

September 16, 2020

Amazon is launching a high-end fashion and beauty shopping experience via its app and it's by available invitation-only to U.S.-based Prime members.