Tackling the retail customer service shortfall

by Jaime Scott — CEO, EvaluAgent

Jaime Scott, CEO and co-founder of EvaluAgent, offers insight on why it's crucial retailers ensure that store associates are happy, engaged and delivering…

Coronavirus hit China Lunar New Year sales hard

February 19, 2020

The outbreak of the coronavirus in China hit retailers hard, with a potential loss of billions of dollars in sales — a revenue loss that may range from 20% to…

JDA Software rebrands as Blue Yonder

February 19, 2020

After 35 years with the name JDA Software, and two years after acquiring AI and machine learning company Blue Yonder, the software company is rebranding as…

Windstream’s cloud-based suite enables retailers to meet today’s customers’ needs

Today’s customer is highly connected and expects to be able to click and collect, do curbside pickup and have an immersive in-store experience.

Loyalty fatigue and the danger it poses to retailers

by Chris Kronenthal — President + CTO, FreedomPay

Chris Kronenthal, president and CTO at FreedomPay, explains how and why loyalty fatigue among customers is real and retailers need to work to address it to…

Visit Philadelphia aims to attract female travelers with Times Square DOOH campaign

February 18, 2020

Visit Philadelphia, the city's tourism marketing organization, partnered with Clear Channel Outdoor wot launch a DOOH campaign called City of Sisterly Love to…

Contactless payments tripling by 2024

February 18, 2020

Juniper Research reports that contactless payments will triple to $6 trillion worldwide by 2024, from about $2 trillion this year, as OEM mobile wallet…

More companies than ever have a chief experience officer, chief customer officer

February 18, 2020

Nearly 90% of organizations have a chief experience officer or chief customer officer in their ranks and the high number reflects how seriously companies are…

Has the time finally arrived in the US for the automated c-store?

Fully-automated stores offering food and convenience items have existed for decades, but in the U.S., they have never gained traction. Is that about to change?

Presented by Vending Times

The ‘Store of the Future’ has already arrived, says Appetize exec

Tools like cloud technology and microservices are now necessary, while 5G will bring exponential growth to device connectivity and allow a more media rich…

3 ways automated supply distribution transforms retail

by Howard Calderon — CEO, IVM

Howard Calderon, CEO of IVM, Inc. outlines the benefits of automated supply distribution, from providing ease of experience for customers and retail employees…

Fashion retailer taps Reflexis tech to optimize labor spend

February 17, 2020

Fast fashion retailer rue21 is deploying the Reflexis Workforce Scheduler to optimize labor planning, as well as several other Reflexis solution modules for…

Home Depot hiring big for busiest season

February 17, 2020

The Home Depot will hire 80,000 store associates to handle its busiest season of the year — spring.

3 keys to better digital signage utilization

There are many moving parts with digital signage, and consistently managing and maintaining those parts can be a major hassle.

Presented by DigitalSignageToday.com

Navigating the consumer journey in the digital age

by Scott Robinson — Director of Future Retail Product Line, Kodak Moments

Personalization shouldn't stop at the kiosk or the website. Retailers can enhance their promotions through marketing platforms that promote and influence…

Gen Z shoppers love the physical customer experience

February 14, 2020

While the Gen Z generation loves their mobile devices, apps and social media, they also love engaging with physical retail store associates.

Macy's revamps loyalty program to make earning rewards easier

February 14, 2020

Macy's loyalty program, called Star Rewards, now lets customers earn on every purchase, no matter how they pay and rewards can be used to buy top brand items.

TD Bank retail leader talks payment innovation, POS transformation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Mike Rittler, general manager of retail card services and personal lending at TD Bank, shares his insight on trends, transformative innovation and how the…

Tiffany & Co, Flowerbx team up on pop up just in time for Valentine's Day

February 13, 2020

Shoppers at Tiffany's Flagship Next Door, in New York, can now shop for jewelry and flowers at a pop-up created with flower delivery service Flowerbx.

Birchbox initiating layoff action

February 13, 2020

Online monthly subscription clothing service Birchbox, based in New York, is laying off nearly half its employees, according to a New York State Department of…