TV shopping network taps Clarus Commerce for loyalty program

October 31, 2019

iMedia Brands, Inc., which broadcasts the ShopHQ television channel, has tapped Clarus Commerce to build its ShopHQ VIP, a loyalty program in which members get…

Tips for integrating AI, analytics and automation into the customer experience

Lauren Kindzierski, VP of marketing at HGS, shares that forward-thinking companies are using a combination of bots and brains to deliver next-generation…

Mall chief: Retail nearing bankruptcy bottom

October 31, 2019

The wave of retail bankruptcies is subsiding, at least according to Simon Property Group CEO David Simon, who told analysts Wednesday that his company knows…

Kroger: Visa credit cards now welcome

October 31, 2019

It's safe to whip out your Visa credit card when shopping at Kroger and its family of stores. The cards are now welcome, after a seven-month ban at Kroger and…

Bed Bath & Beyond data breach serves up valuable reminders for retailers, consumers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The third-party data breach at Bed Bath & Beyond should serve as a wake-up call for retailers to keep training employees about cybersecurity risks. It also…

5 mistakes to avoid in a gift card e-commerce program

Alex Barseghian, group VP, sales and marketing retail, Blackhawk Network, offers up the top five missteps retailers should avoid when crafting the gift card…

Handbag spend hits all-time low, claims consumer report

October 30, 2019

Sales of handbags and totes in the U.S. are down more than 20% this year, as compared with 2016, according to NPD Group's Consumer Tracking Service.

Smartphone, mobile devices playing bigger part in holiday shopping

October 30, 2019

Consumers are increasingly turning to their mobile device when it comes to holiday shopping online and in the store. The number of shoppers using a smartphone…

How retailers use AR, VR and 3D to enhance product visualization

Augmented reality (AR), virtual reality (VR), and 3D product visualizations can help e-commerce retailers enhance the customer experience, increase sales and…

Presented by RetailCustomerExperience.com

Venmo launches cashback rewards program with major retailers

October 29, 2019

Venmo, the P2P platform from PayPal, is launching its first-ever rewards program that pays cash back to customers when they use their card at participating…

4 essential technologies for customer service in retail

Julien Rio, marketing director at RingCentral Engage Digital, shares why having just one customer support channel is a fail. He writes it is essential for…

Toshiba, Cybera team up to expand TCx Elevate platform

October 29, 2019

Toshiba and SD-WAN edge applications and security services provider, Cybera, are teaming up in a partnership focused on extending the capabilities of the…

Bed Bath & Beyond hires former Target leader as CEO

October 29, 2019

Former Target executive, Mark Tritton, is now president and CEO for Bed Bath & Beyond.

Omnichannel: The strategy for driving exceptional customer experiences in retail

John Federman CEO of JRNI, explains how omnichannel delivers exceptional customer experiences in retail, where brands can deepen their engagement and loyalty…

Loyalty is way beyond just point, rewards

October 28, 2019

Developing a loyalty program today isn’t about rewards and points, but exceptional customer service, digital access and ease of use. Those elements, according…

Women have more money to spend but capturing their attention is getting harder

October 28, 2019

Price-conscious female shoppers are looking for greater convenience and price value this holiday season, and they will have more money to spend. Those are top…

Shopping for clothes losing its allure, claims report

October 28, 2019

Consumers aren't too happy about clothes-shopping, as they own so many already and the ever-lower prices aren’t helping to spur buying. In simple terms…

3 ways digital kiosks drive retail sales

Self-service retail solutions of all kinds are helping retailers effectively drive sales while creating a seamless and customized shopping experience for their…

Presented by KioskMarketplace.com

Talking With: Quantum Metric CEO Mario Ciabarra on all things mobile commerce

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The mobile device is fast becoming the retail storefront for today's shoppers and they are not only expecting a seamless, frictionless mobile customer…

How to: Keep pace with the rapid pace of CX technology

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers struggle with keeping up with all the emerging customer experience technologies and the challenges in piloting and testing. Find out from an expert…