Customer engagement key to long-term retail success

Scott Heimgartner, director of product marketing at Maropost, believes the key to customer engagement is to not just provide products and services to consumers…

Bealls transforming operations with help of Oracle Retail Cloud

August 14, 2019

Retailer Bealls, Inc., which has 500 stores across 15 states, is using the Oracle Retail Cloud to digitally transform operations and improve agility.

Most retailers worry about Amazon pricing threat

August 14, 2019

Nearly three-quarters of retailers are worried they're going to be outpriced by Amazon, with 41% of those "very concerned."

Why robots will never replace human connection in retail

Marc Gingras, an entrepreneur, angel investor and CEO of Foko Retail, explains why robots, an increasing presence in retail, and other new age technology isn't…

ASOS, Klarna expand flex pay options to US customers

August 13, 2019

Fashion retailer Asos is expanding its partnership with payments provider Klarna to offer flexible payment options in the U.S.

A look at 12 myths in the luxury retail industry

August 13, 2019

The luxury retail segment is experiencing a transformation and with that comes a slew of myths, according to research conducted by the Luxury Institute and its…

4 attributes of a successful digital engagement strategy

Anthony Stevenson, international new business director at Eagle Eye, writes that in the race to capture sales only businesses with an effective digital…

Kroger to test digital photo printing kiosks

August 12, 2019

The Kroger Co.’s Atlanta division will test Generation Next Franchise Brands, Inc.'s Print Mates digital photo printing kiosks to measure consumer engagement…

Stop & Shop deploys robots for spill, cleanup alert work

August 12, 2019

Stop & Shop supermarkets now have a new helper for aisle cleanup: Marty, the robot.

New York home to driverless fleet

August 12, 2019

The Brooklyn Navy Yard in New York is now home to a fleet of six driver-less cars running seven days each week to shuffle ferry passengers for free around the…

Understanding the challenges of Amazon marketing optimization

Melissa Burdick, Pacvue president, discusses how marketing optimization is a key component of a successful Amazon strategy, and when used effectively, it can…

Sock vending machines launch in San Francisco

August 9, 2019

The Sock Spot, a novelty sock retailer, has launched the first of several automated retail units at the Westfield San Francisco Centre, according to a press…

National Australia Bank tests cashless payment for small, solo merchants

August 9, 2019

National Australia Bank is testing a tap-on-phone technology that allows small businesses and sole proprietors to accept cashless payments. 

TGI Fridays strategy, e-commerce disruption, grocer CX challenges top July reads

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

If you missed a day of reading Retail Customer Experience in July we don't blame you. It is a hot month, for most, best spent on the shore, in the pool or in…

The age of omnichannel: Why retailers need to go 'all-in'

The fluid world of multichannel shopping and consumer touch points is only going to become increasingly involved and complex. To succeed, brands can no longer…

Partech teams with Mobiry to personalize customer orders

August 8, 2019

Partech Inc., a wholly owned subsidiary of PAR Technology Corp. and a global provider of point of sale solutions to the restaurant and retail industries, has…

Target marks 20th designer partnership with limited-edition collection

August 8, 2019

Target Corporation is marking the 20th anniversary of its first designer partnership, with Michael Graves, via a limited-edition collection featuring 30…

Toms debuts new checkout payment option

August 8, 2019

Toms, a shoe and accessories retailer, is partnering with payments provider Klarna to offer two additional pay options at online checkout. Shoppers can now pay…

Cashierless checkout startup raises $35M in funding

August 8, 2019

Standard Cognition, which provides cashierless checkout technology, has raised $35 million in Series B funding, which more than doubles its valuation to $53…

Why brands must prioritize the happiness of millennial shoppers

Brightpearl CEO Derek O'Carroll explains why the key to retail success could lie in keeping millennials happy and why brands, seeking to capture the attention…