Mini LED market to hit $5.9B by 2025

November 4, 2019

The global mini LED market is expected to reach $5.9 billion by 2025, growing at a compound annual growth rate of 86.6% from 2019 to 2025, according to a…

Barneys may grow big-time, if acquired

November 4, 2019

A $271 million bid to acquire luxury retailer, Barneys, could mean big footprint growth in 2020.

Online retailers struggling with various issues, AI tools gaining ground

November 4, 2019

Retailers are launching AI tools at a relatively high rate, but there is still room to improve when it comes to serving hyper-personalized experiences and…

Why it’s time for brands to prioritize the happiness of millennial shoppers

By focusing on superior experiences now, brands can meet the pressing needs of their most demanding customers (millennials) — while getting ahead of the…

Presented by RetailCustomerExperience.com

5 strategies for combating pressure at the shelf

Missy Pydo, vice president of client development, Inmar, shares insight on why retailers, aiming to boost success of a brand at shelf, should walk before they…

Toshiba appoints Steve Fox to head global customer service programs

November 1, 2019

Steve Fox is now leading worldwide services, overseeing all client service programs, for Toshiba Global Commerce Solutions. Fox is focused on ensuring…

Holiday store workers value flexibility, more hours over pay rate

November 1, 2019

A Bluecrew and Toluna hiring report reveals job-seekers looking for holiday hourly jobs prefer flexible schedules and more hours more than attaining the…

LinkNYC kiosks to be accessible to hearing impaired

November 1, 2019

People with hearing difficulties will be able to use LinkNYC kiosks to make free phone calls thanks to improvements being introduced by the city, including a…

Lead-up to Black Friday a popular shopping time

November 1, 2019

A Cardlytics, Inc. annual spend trend report reveals nearly 40% of all holiday spend occurs in the four weeks leading into Black Friday

TV shopping network taps Clarus Commerce for loyalty program

October 31, 2019

iMedia Brands, Inc., which broadcasts the ShopHQ television channel, has tapped Clarus Commerce to build its ShopHQ VIP, a loyalty program in which members get…

Tips for integrating AI, analytics and automation into the customer experience

Lauren Kindzierski, VP of marketing at HGS, shares that forward-thinking companies are using a combination of bots and brains to deliver next-generation…

Mall chief: Retail nearing bankruptcy bottom

October 31, 2019

The wave of retail bankruptcies is subsiding, at least according to Simon Property Group CEO David Simon, who told analysts Wednesday that his company knows…

Kroger: Visa credit cards now welcome

October 31, 2019

It's safe to whip out your Visa credit card when shopping at Kroger and its family of stores. The cards are now welcome, after a seven-month ban at Kroger and…

Bed Bath & Beyond data breach serves up valuable reminders for retailers, consumers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The third-party data breach at Bed Bath & Beyond should serve as a wake-up call for retailers to keep training employees about cybersecurity risks. It also…

5 mistakes to avoid in a gift card e-commerce program

Alex Barseghian, group VP, sales and marketing retail, Blackhawk Network, offers up the top five missteps retailers should avoid when crafting the gift card…

Handbag spend hits all-time low, claims consumer report

October 30, 2019

Sales of handbags and totes in the U.S. are down more than 20% this year, as compared with 2016, according to NPD Group's Consumer Tracking Service.

Smartphone, mobile devices playing bigger part in holiday shopping

October 30, 2019

Consumers are increasingly turning to their mobile device when it comes to holiday shopping online and in the store. The number of shoppers using a smartphone…

How retailers use AR, VR and 3D to enhance product visualization

Augmented reality (AR), virtual reality (VR), and 3D product visualizations can help e-commerce retailers enhance the customer experience, increase sales and…

Presented by RetailCustomerExperience.com

Venmo launches cashback rewards program with major retailers

October 29, 2019

Venmo, the P2P platform from PayPal, is launching its first-ever rewards program that pays cash back to customers when they use their card at participating…

4 essential technologies for customer service in retail

Julien Rio, marketing director at RingCentral Engage Digital, shares why having just one customer support channel is a fail. He writes it is essential for…