4 tips to keep retail employees engaged and motivated

Debbie Shotwell, chief people officer at Saba Software, says retailers can engage employees by implementing strategies, processes, and technology that open up…

Holiday sales growth will hit at least 3.8%, claims NRF

October 16, 2019

Holiday retail sales in November and December will increase between 3.8% to 4.2%, compared to 2018, according to the National Retail Federation.

Mood Media debuts next-gen experience platform

October 16, 2019

Mood Media is introducing Harmony, an all-in-one multimedia brand experience platform that lets brands connect and manage all in-store media via one digital…

4 keys to a successful retail digital engagement strategy

As digital channel growth shows no sign of slowing down, it represents a significant revenue opportunity for brands, retailers and other consumer-facing…

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Lands' End taps Alliance Data for branded credit services strategy

October 15, 2019

In an effort to boost customer loyalty retailer Lands' End is launching both co-brand and private label credit cards services in a partnership with Alliance…

How to use personalized email to build emotional Intimacy with your brand

James Glover, president and CEO of Coherent Path, explains why retailers need to zero in on the specific types of emotional connections your customers expect…

Postal mail can play role in reactivating abandoned baskets

October 15, 2019

A Go Inspire Group study reveals marketers may want to revisit the likely dumped postal mail approach when it comes to getting consumers back to abandoned…

Airport travelers smile for World Smile Day to create 'hashtag mosaic'

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Travelers to John F. Kennedy International Airport were greeted by a billboard display encouraging them to take pictures of themselves using their smartphones…

Outstanding CX: An opportunity…and a challenge

Business executives in a 2019 study named “customer experience” as the single greatest opportunity for their organization. Learn how to make your customer…

How To: Use AI price optimization for an engaging customer experience

Alexandr Galkin, CEO and co-founder of Competera, explains how AI provides retailers a new chance to fine-tune pricing strategies to a point where they know…

British retailer kicks off check-out free shopping

October 14, 2019

British multinational grocer, Tesco, working with computer vision startup, Trigo, is now offering customers check-out free shopping using its new Tesco app.

Survey: Facebook viewed as most personal shopping platform

October 14, 2019

When it comes to discovering products and brands Facebook is tops with consumers, according to a survey from Clinch, an AI platform that leverages data to…

Personalization can pay off in holiday time, claims study

October 14, 2019

Customers acquired during a previous holiday season are more than twice as likely to convert the next holiday season compared to other customers. That finding…

Research reveals retailers need more visibility to meet growing customer experience KPIs

Richard Piasentin, CSO and CMO at Accedian, shares research that illustrates customer experience is fast becoming a responsibility has largely shifted to the…

Australian jewelry retailer heading to New York

October 11, 2019

Lovisa, an Australian jewelry seller, plans to open the first of six New York-based stores by year's end, with one opening on Long Island on Dec. 19.

Cloud helping boost customer satisfaction, claims contact center study

October 11, 2019

Companies using a cloud-based contact center technology are achieving a 18% higher level of customer satisfaction compared to businesses using on-premise…

Walmart debuts shrimp tracking on blockchain

October 11, 2019

Retail giant Walmart is launching a pilot to use blockchain to track shrimp exports from Indian farmers in Andhra Pradesh to select Sam's Club locations in the…

Talking With: AWS retail leader Tom Litchford on data, the cloud, retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Tom Litchford, head of worldwide business development, retail, for Amazon Web Services, provides insight on pain points for retailers striving to boost the…

5 best practices for launching a loyalty program

Marc Castrechini, vice president of product management for TSYS Merchant Solutions, offers up advice on why the smaller retailer needs to not only launching a…

Self-checkout market to hit $4B by 2024

October 10, 2019

The self-checkout system market is predicted to jump from this year's value of $2 billion to over $4 billion by 2024, according to a Global Market Insights…