Walmart, Nike innovators lead top 25 global power player list

August 5, 2019

Walmart, Nike and Max Mara leaders took the first top three slots on the Top 25 Global E-Commerce Power Players list from Coresight Research and eShopWorld.

3 ways to improve the retail app shopping experience

Tim de Paris, CTO at Decibel, shares three tips to improve the mobile app shopping experience.

Henkel debuts an experience center for retailers

August 2, 2019

Henkel, which makes home care, beauty and adhesive technologies, has opened an experience center at its consumer products headquarters for retail partners.

Top mall owner aims to stem retail liquidations

August 2, 2019

Simon Property Group, the biggest U.S. mall owner is aiming to buy into struggling retailers as a way to help retailers stave off liquidation.

Nordstrom clan aiming to boost ownership stake

August 2, 2019

Several Nordstrom family members are reportedly aiming to grab a bigger stake in the retailer even as the company's shares slip downward.

5 tips for designing a CSAT survey that delivers results

Phil Doriot, vice president of analytics and Insights at Market Force Information, explains that while every CSAT survey is different and each retailer has its…

Kodak Moments launches photo printing experience to drive retail traffic

August 1, 2019

Kodak Moments, a global provider of photo products and services to retailers, consumers and entertainment properties, has launched the M1 Order Station, a…

Rite Aid launches virtual health care kiosks

August 1, 2019

The Rite Aid Corporation is launching RediClinic Express, in partnership with InTouch Health, a telehealth company that offers healthcare providers solutions…

'Friends' retail pop-up honors show's 25th anniversary

August 1, 2019

SoHo, New York, will be home to a uniquely branded retail pop-up experience in September when Warner Bros. TV stage a "Friends" TV show-themed pop-up in…

Macy's taps tech for digital scent bars

July 31, 2019

Macy's is aiming to change how it sells fragrance and enhance the customer experience at the same time.

Kroger adds more CBD products to shelves

July 31, 2019

Kroger Co. is rolling out an expanded offering of cannabidiol items to 1,350 stores across 22 states this month.

How to improve the customer experience using strategic space planning

by Tom Buiocchi — Executive Director, President & CEO, ServiceChannel

Tom Buiocchi, executive director at ServiceChannel, breaks down the step-by-step process for effectively improving the in-store customer experience.

5 tactics for boosting customer response rates

Leonie Brown, a senior XM scientist at Qualtrics, shares five tactics for ensuring high quality feedback data as today's successful retailers are those who…

Retail brands concur: experimental 'phygital' store delivered proof of concept

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Executives for the two brands that participated in The Fitting Room, which combined both digital and physical customer experiences, agreed the one-month…

Walgreens taps Theatro voice assistant for associate communication

July 30, 2019

Walgreens is using Theatro's voice intelligent assistant technology to provide associates greater communication capability.

Costco goes digital with membership card

July 30, 2019

Lost your Costco membership card? Well, just turn on that smartphone as the wholesale retailer is now providing members with a digital option via the Costco…

Walmart, Ford partnering to explore autonomous car delivery

July 30, 2019

On the heels of offering grocery pickup, Walmart is working with Ford to explore autonomous car delivery in what it's calling a pilot effort.

How and why marketers are embracing the pop-up concept

Luciana Moran, SVP, brand, digital and BU marketing at Dun & Bradstreet, explains how the pop-up retail experience can be a creative way to breathe new life…

Mobile tech top of mind for retailers, claims report

July 29, 2019

Nearly 100% of retailers have some sort of mobile tech deployed and view mobile tech as a way to optimize inventory, POS and personalize the customer…

Report: Just 1 bad experience can turn off a shopper

July 29, 2019

More than half of shoppers, 55%, will not return to a brand or retailer after one bad experience, indicating that today's consumer has nearly zero tolerance…