Survey: Consumers OK with security flaws on Cyber Monday

November 21, 2018

When it comes to shopping on Cyber Monday a good number of consumers, 62 percent, will shop a brand that has been breached in the past if the sale is…

164M consumers will be shopping Thanksgiving weekend

November 21, 2018

A projected 164 million consumers will shop over the five-day Thanksgiving weekend, according to an annual survey by the National Retail Federation and Prosper…

3 ways to keep the personal touch in brick-and-mortar retail

Ron Lutz, executive vice president and chief client officer, Miller Zell, offers up insight on why brick-and-mortar retailers must be focused on delivering an…

Commerce 2040: The dawning of a new retail customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The rate of technological change is accelerating, and, by 2040, consumers will be using automation for more of their daily tasks.

Retailers closed on Thanksgiving: Popular store brands pepper a long list

November 20, 2018

The list of retailers closed on Thanksgiving now tops out at 76, with some big brand names on the list.

David’s Bridal heads into bankruptcy but not closing shop

November 20, 2018

David’s Bridal will deliver on customer orders and isn't planning to close its 300 stores and online presence as it filed for Chapter 11 bankruptcy protection…

Mercatus teams up with DoorDash for expanded grocery, retail delivery

November 20, 2018

Mercatus, a digital solutions provider, is adding DoorDash to its Mercatus Dispatch to offer a wider range of delivery options for grocers and retailers.

3 email ROI metrics retailers often ignore

Will Devlin, senior director, marketing, for MessageGears, explains that while retailers expend a great deal of effort measuring the sales impact of email…

Payment fraud remains a top retail concern

November 19, 2018

Payment card fraud is still a top worry for retailers despite adoption of more secure chip-based credit and debit cards, according to a National Retail…

Stress drives risky online shopping, claims survey

November 19, 2018

The stress of the holidays, and the financial aspect, can spur consumers to be more careless when shopping online, reveals a McAfee survey.

Brick-and-mortar retailers will feel the love this holiday season

November 19, 2018

Brick-and-mortar retailers will enjoy a 57.3 percent of consumer shopping share this holiday season and 50 percent of shoppers will make at least one purchase…

What you can expect from this year's Black Friday

Trevor Sumner, CEO, PERCH, shares his expectations about the impending Black Friday: digital experiences that will excite, e-commerce and its continued rise as…

DVmobile, Hattan Point Software merge to create Dev IQ

November 19, 2018

Dev IQ, a software development studio formed from the merger of Denver-based DVmobile and Hattan Point Software, aims to provide full-service custom…

Black Friday: 4 ways retailers can prepare

Steve Davidson, vice president, Warranty Products, offers up tips to help prepare for Black Friday as it arrives.

Unboxing the retail subscription box phenomenon

Laura Gayle, Business Woman Guide, offers retailers insight on how to get a subscription box service up and running and avoid potential pitfalls.

Report: Loyalty only as good as the last customer experience

November 16, 2018

Most U.S. shoppers will cut ties with a brand if they have a poor customer support experience but are fast to advocate for brands that do provide a positive…

Customer service ranks big with millennials, reveals survey

November 16, 2018

Strong human connection is a key customer service experience element for consumers, according to a Uject survey conducted in partnership with Branded Research.

Easy product returns lead to deeper customer loyalty

November 16, 2018

When returning an online purchase consumers expect transparent return policies and proactive communication, according to a Narvar report.

The good, the bad and the ugly: An outlook on retail in 2019

Puja Kartan, strategy director, Isobar US, offers up unique insight on how top U.S. retailers are faring when it comes to digital innovation and what those not…

Macy’s earnings bode well for holiday shopping season

November 15, 2018

Macy’s is pretty optimistic about this year's holiday shopping season given that it has increased its annual earnings forecast.