NexTech AR Solutions integrates Watson machine learning for e-commerce

December 31, 2018

NexTech AR Solutions is integrating IBM Watson's machine learning algorithms into its patent pending web enabled augmented reality platform as it builds an…

How self-serve kiosks are helping cash-paying utility customers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Alabama Power Company recognized the need to make payments easier for its cash-paying customers. Self-serve kiosks have proven helpful, and automatic payments…

How to empower your team to transform the customer experience

Author Adam Fridman,founder/president, ProHabits.com, explains how employee engagement provides many benefits but the most vital for retailers is its capacity…

10 most read Retail Customer Experience articles of 2018

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As 2018 ends and 2019 arrives here's a great opportunity to make sure you didn't miss the top 10 most popular articles on Retail Customer Experience in 2018.

Retail workforce absence hinders employee engagement, claims report

December 28, 2018

Rampant unplanned retail store associate absence is detrimental to employee engagement, staff productivity, team morale and management stress, according to a…

Survey: Over one-third of retailers not collecting customer data

December 28, 2018

While online holiday shopping is robust this year — given a projected 22 percent spike compared to last year — 36 percent of retailers aren't collecting…

10 most read Retail Customer Experience blogs of 2018

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

This year's Retail Customer Experience bloggers tackled a wide range of topics, technology and trends. Before the new year arrives here's a chance to make sure…

Frictionless shopping 2.0: How its definition has evolved and what it means for brands

Sheryl McKenzie, vice president, products & capabilities, Alliance Data card services business, writes retailers are living in the era of frictionless 2.0…

Report: Retailers gearing up to meet customer needs

December 27, 2018

Many retailers, about 50 percent, aim to improve systems and processes over the next three years to better meet consumer needs and expectations, as well as…

Amazon Digital Day promises big post-holiday deals

December 27, 2018

Amazon isn't done with holiday shoppers once Christmas arrives as it's gearing up for its third annual Digital Day event taking place Dec. 28.

Lacrosse retailer taps Enhanced Retail Solutions for deeper sales, inventory perspective

December 26, 2018

Universal Lacrosse Company is working with Enhanced Retail Solutions to gain a deeper view at sales and inventory across its retail locations.

rue21 taps Kibo e-commerce platform for omnichannel initiative

December 26, 2018

Fashion retailer rue21 plans to deploy Kibo's e-commerce platform and several solutions in early 2019 to support a multitude of fulfillment strategies aimed at…

Consumers love omnichannel retailers the most, claims survey

December 25, 2018

When it comes to shopping most consumers, 70 percent, like a brand that offers both online and in-store shopping experiences, according to a DXC Technology…

Tactics for gaining new customers and keeping all your customers happy

by Taylor Kamnetz — content marketing manager, ReviewPush

Taylor Kamnetz explains why, as 2019 inches closer, it's time to re-evaluate marketing, advertising strategies and campaigns in a way that will stand out in…

Nike NY flagship stocked high with customer personalization features

December 24, 2018

The Nike Fifth Avenue flagship in New York City features tons of ways customers can customize and personalize footwear and clothing, as well as innovative…

Infovista a top 10 retail tech company in Europe

December 24, 2018

Infovista has been selected by Retail CIO Outlook to be part of this year's annual listing of 10 retail technology companies in Europe that are at the…

Princess Cruises embracing WeChat Pay, Alipay

December 24, 2018

Chinese tourists onboard Princess Cruises' Ruby Princess will be able to use WeChat Pay and Alipay to make purchases inside boutiques and gift shops, becoming…

How 3D technologies are changing the online shopping experience

Kosta Popov, CEO and founder, Cappasity, outlines why retailers need to get ahead of the curve in order to innovate, innovate and innovate and why they should…

Retailers must act to protect customer data

December 21, 2018

The Marriott data breach, which exposed 500 million guests' details over a four-year period, highlights the need for stronger identity proofing procedures and…

Massachusetts town debuts parking kiosks

December 21, 2018

The city of Bridgewater, Massachusetts, is installing solar-powered parking kiosks featuring electronic screens and a keypad where drivers will type in their…