Meridian debuts self-service locker solution for digital signage, kiosks

October 9, 2018

Photo courtesy of Meridian Meridian has expanded its software offerings to include a software platform for mBOX, its self-service automated locker…

Helping e-commerce teams focus on retail customer experience

Matthew Robinson, head of marketing U.K., ContentSquare, explains why understanding how customers interact with your website is critical to optimization…

Boscov's taps Checkpoint System tech to boost sales, decrease shrink

October 8, 2018

Retailer Boscov's is using CableLok, a retail security system from Checkpoint, to drive sales while also reducing shrink in a number of its retail locations.

Lowe's CEO aims to beat Home Depot with a familiar game plan, claims report

October 8, 2018

Newly-minted Lowe's CEO Marvin Ellison is planning to rely on his own experience attained when he served as a leader at competitor Home Depot to win the retail…

How emerging technologies are changing the retail shopping experience

Bob Meixner, senior product strategist, Oracle Commerce Cloud, offers insight on the emerging technologies hitting the retail environment and why retailers…

Arnaud Gauthier tapped as EMEA president/chief customer leader at Symphony RetailAI

October 5, 2018

Symphony RetailAI has promoted Arnaud Gauthier to EMEA president and chief customer officer. He will direct AI-enabled solutions to European, Middle Eastern…

NYC Transit taps C2K partners to support subway cars with digital signage

October 5, 2018

The Metropolitan Transportation Authority's New York City Transit has selected C2K Partners to offer technical and program management support for the…

How smart retailers join social content, e-commerce for robust customer experience

Dave Feinleib, CEO, Content Analytics, explains how great product content no longer refers to just product descriptions and images. Great product content…

Alibaba travel service deploys facial recognition for hotel check-in

October 4, 2018

Shiji Group, a network solutions provider for hotels, working with Fliggy, Alibaba's travel service, has integrated facial recognition for hotel check-in…

Consumers will revisit retail websites if content is worthy

October 4, 2018

More than half, 55 percent, of consumers will revisit a retailer's website if content is viewed as useful and valuable, according to a Clutch survey.

Hughes Introduces New Managed Network Service to Give Small- to Medium-sized Businesses an Affordable, Secure Firewall Solution

HughesON Secure Connectivity Services deliver industry-leading security and PCI compliance in one easy-to-deploy platform.

How shipping options influence retail customer experience in e-commerce

Jake Rheude, marketing director at Red Stag Fulfillment, explains why retailers should give equal consideration to how they ship to the people that keep them…

Payment card security compliance on the decline

October 3, 2018

A Verizon security report reveals that payment security compliance has dropped for the first time in six years, and businesses are more vulnerable to…

Product cost, retail location key drivers in consumer shopping

October 3, 2018

A Uberall study of 1,000 U.S.-based smartphone users reveals 58 percent say cost is prime reason for brick-and-mortar store choice, and store location came in…

Chipotle launches customer loyalty program

October 3, 2018

Hoping to drive traffic, Chipotle is getting in on the loyalty action, piloting Chipotle Rewards. The points-based loyalty system is now live in three test…

Sewing retailer stitches stronger sales, customer experience via associate training

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Quality Sewing & Vacuum, a 13-store retailer in Washington State, deployed SalesRX to enhance customer service, customer experience and drive sales. It’s…

Mobile Payments 101: Retail

The world of mobile payments has changed significantly over the past decade – and particularly over the past few years as smartphones and other mobile devices…

Consumers have mixed feeling about social commerce

October 2, 2018

A new Sumo Heavy report reveals that while chatbots are gaining favor with consumers interaction with chatbots remains low within the retail customer…

Emotional connection drives greater consumer spend, reveals study

October 2, 2018

If retailers and brand can make an emotional connection with a consumer it will pay off in greater spend, according to a new Motista report, Leveraging the…

Are you tracking the most important part of Black Friday? (Hint: It's not sales)

Bob Gatta, CEO of Data Display Systems, explains why engagement — in-store leading to online — should be the primary metric for determining return on…