Why a consumer 'win back' effort requires a strategy

August 10, 2018

New Paytronix research reveals that when it comes to winning back consumers a one-on-one campaign will likely drive the best result.

Cheetah Digital acquires Stellar Loyalty

August 10, 2018

Enterprise cross-channel marketing software player Cheetah Digital is acquiring Stella Loyalty, which makes cloud-based customer engagement and loyalty…

Retailers seek redeveloped public spaces in new shopping environment

Michael Kaiser, principal, director of design at the Beck Group, outlines how fewer people are visiting the malls due to the speed and convenience of online…

Building the Store of the Future Today

Retailers who focus on creating the “store of the future” need to be careful not to overlook the technologies that are available for deployment today.

Amazon, Walmart not making strong emotional connection with consumers

August 9, 2018

A report listing out the top 50 U.S. brands ranked by emotional connection reveals no leading retailer in the top five or even the top 10.

3 lessons for improving the retail customer experience

Jesse Himsworth, vice president of strategy and integrated solutions at Clearlink, explains why retailers must focus on the whole rather that just a few parts…

Consumer security fears overshadow future of biometric payments

August 8, 2018

Consumer security concerns could jeopordize the future of biometric payments, which are otherwise poised for growth, according to a new report from secure…

Boomers nearly 5x more likely than millennials to swipe credit cards over cash

August 8, 2018

People age 29 and younger are 93 percent more likely to have a negative opinion of credit cards than people age 59 and older, according to new research from…

Kagan: Kroger change wave keeps up with Amazon Whole Foods

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan examines trends and technologies coming to play in the retail grocery segment.

The retail workforce in the age of Amazon Go

Adam Silverman, Theatro senior vice president, marketing, explains how Amazon Go is changing the role of the retail associate in the name of customer…

Apple Pay hit billion-transaction milestone

August 7, 2018

Apple CEO Tim Cook talked up the company's mobile payment service in an earnings call Tuesday, touting1 billion Apple Pay transactions in the company's…

How brick-and-mortar retailers can attract business in an e-commerce world

Mark Boeder, director of marketing strategy for North American Bancard, offers up ways retailers can attract customers to physical stores. One is building up…

HP debuts retail devices, service offerings

August 6, 2018

HP is launching a portfolio of devices and service offerings aimed at enhancing the retail shopping experience.

Starbucks teams with Alibaba to expand through China

August 3, 2018

Starbucks Coffee Company and Alibaba Group Holding have partnered to create Starbucks Delivery Kitchens for delivery order fulfillment and personalized online…

3 brick-and-mortar lessons for e-commerce

Rob Christian, senior vice president of retail experience, MyWebGrocer, explains how decades of lessons learned via brick-and-mortar initiatives for category…

Streamlining can save millions for retailers, claims study

August 3, 2018

Retailers can boost sales by 3.7 percent by enacting strong compliance initiatives and streamlining complex store communications, according to a study…

Spokane latest site for an Amazon fulfillment center

August 3, 2018

Amazon already employs more than 50,000 in Washington state and that number will grow by 1,500 due to a new fulfillment center to open in Spokane.

Going to the mall? Prime parking may cost you

August 3, 2018

One of the most irritating aspects of shopping at the mall may soon be eliminated, but there will be a price to pay.

An inside look at interactive technologies spanning the retail segment

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Microsoft, Sleep Number and Caliburger share insight on how interactive technology deployments and strategies are boosting sales and enhancing the retail…

The death of retail or a retail renaissance: Which is it?

Funda Denizhan, consultant manager, Valtech Sweden, provides insight on the retail renaissance and the success factors driving it.