San Diego library deploys 4th self-serve kiosk

June 11, 2018

Boulevard, California, library patrons can now check out, return and place holds on materials, download audio and e-books and browse the library catalog from a…

Morey's Piers updates digital signage

June 11, 2018

Morey's Piers, Beachfront Water Parks and Hotels, an amusement park on the Jersey Shore, recently upgraded with a digital signage network from Mvix. The park…

The role of store associate is changing, retailers and brands better take notice

Marc Gingras, CEO and founder of Foko Retail, explains that as shopping experiences change so does the role of the associate in the modern store, especially…

Study: Discount disruption impacting shopper loyalty

June 8, 2018

Grocery shopper loyalty is being put to the test given increased product choice from discount grocers, according to the 2018 International Loyalty Study from…

Survey: Lots of consumers would rather clean toilets than deal with customer support

June 8, 2018

When it comes to calling a retailer's support or customer service number a good number of Americans (44 percent) would rather spend the time scrubbing out the…

One size does not fit all: Localization vs. standardization in retail

Sarah Kampman, vice president of product at Square Root, explains why one of the biggest areas of transformation in retail is the relationship between…

Hudson's Bay shuttering nearly a dozen Lord & Taylor stores

June 7, 2018

Hudson's Bay Co. is closing at least 10 Lord & Taylor locations, including the iconic Fifth Avenue sotre in New York City.

Club Monaco going pop-up in a big way

June 7, 2018

The Ralph Lauren brand Club Monaco is going pop up in a big way, with three events at its New York city flagship store since late 2017.

Las Vegas gets its own Macy's Backstage

June 6, 2018

Macy's has debuted its discount brand, Macy’s Backstage, at the Meadows Mall in Las Vegas, Nevada.

How retailers can meet millennials in the middle

Steve Davidson, vice president, Fortegra Warranty Product Group, explains how millennial behaviors, such as using digital services to get the best bang for…

Voice assistants will dominate consumer interaction, claims report

June 6, 2018

A Capgemeni report predicts conversational commerce via voice assistant tech will gain big ground and become a dominant interaction technology over the next…

Consumers embracing AR, online shopping

June 6, 2018

When it comes to e-commerce activity 10 percent of online shoppers have tried AR technology , according to a shopping and technology trends survey conducted by…

Starbucks CEO steps down

June 5, 2018

Starbucks Corporation Executive Chairman and — until last year — CEO of four decades, Howard Schultz, is stepping down. He leaves a huge trail of successes in…

Considering franchising? Avoid top missteps to achieve success

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

There are plenty of mistakes new franchisors make when embarking on expanding their brand and they range from missteps in operational strategy to not focusing…

Sephora melds physical, digital retail divisions

June 5, 2018

In an effort to boost customer experience and service Sephora has meshed its internal digital and physical retail units into one division.

Sears lists out closing locations

June 5, 2018

Sears has listed out the 63 Sears and Kmart locations it plans to close in the next few months, and it's just the start of store closure activity.

Hello Fresh goes retail in a big way

June 5, 2018

HelloFresh is now available at 581 supermarket locations, within Giant Food and Stop and Shop, and plans to continue such retail partnerships during the year.

Amazon opening fulfillment center in Tucson

June 4, 2018

Arizona is getting another Amazon fulfillment center, with the latest being located in Tucson. The facility will generate 1,500 associate jobs. The omnichannel…

Amazon expands Prime program to additional Whole Foods Market locations

June 4, 2018

Amazon Prime members now have more Whole Foods Market locations to access savings options.

The question for today's retailers: What business are you in?

by Chris Petersen — Owner, IMS

Blogger Chris Petersen poses a big question to retailers as the days of retailers differentiating on products seems to be long past for two reasons: there are…