Diamond retailer taps blockchain to drive transparency in customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The TrustChain, a collaborative initiative that involves IBM and a consortium of leaders in the gold and diamond industry, aims to track and authenticate…

Lessons in "goodwill" and the power of people

by Chris Petersen — Owner, IMS

Blogger and industry expert Chris H. Petersen explains why today's retail customer experience involves a foundation of "goodwill" that drives positive feelings.

Nosto taps Jim Lofgren as CEO

May 15, 2018

Online retail personalization provider Nosto has named Jim Lofgren as its new CEO, replacing Matti Ronkko who announced he was leaving late last year after…

Amazon setting up model 'smart' homes for smart device experience

May 15, 2018

The best place to try out a new technology or product is where it's going to be used and Amazon apparently believes that's the case with its smart home…

Consumers want personal advertising, claims new data

May 15, 2018

Today's consumer want personalization when it comes to marketing and advertising, with seven of 10 saying they prefer content and ads tailored to their…

Why virtual reality is retail's 'try before you buy' engine

Rob Kendal, managing director, Yulio Technologies, explains how virtual reality technology presents a whole new way for brands, of all kinds,to offer an…

India ripe market for Amazon grocery, household product sales

May 14, 2018

Grocery items and household products will likely account for over half of Amazon's India business in the next five years and are already the largest category…

Voice search and the future of retail advertising

Wesley MacLaggan, Marin Software senior vice president of marketing, explains why voice search is set to become a major factor in advertising, particularly for…

Ingenico Group, USA Technologies team up on solution for unattended retail

May 11, 2018

Ingenico Group, a payment equipment provider, and USA Technologies Inc., a provider of cashless and mobile payment and business optimization services for the…

Pennsylvania borough deploys parking kiosks

May 11, 2018

Electronic parking kiosks have been installed in the borough of Jim Thorpe, Pennsylvania, and are expected to be fully functioning within the next week…

French retailer commits to refill kiosks

May 11, 2018

E.Leclerc, a France based retailer, has agreed to purchase RIS InkCenter inkjet cartridge refill kiosks, marking its commitment to continue to offer customers…

Mother's Day gift cost just under a C-note

May 10, 2018

Mother's Day shoppers will spend, on average, just under $100 buck this year, with baby boomers most likely to spend the least and generation xers likely to…

Ulta Beauty tackles retail change by embracing change

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Ulta Beauty CEO Mary Dillon says the world continues to have a need for human connection and inspiration within the retail environment and that her company…

Bruster's taps analytics' powers with integrated loyalty strategy

May 10, 2018

Bruster's Real Ice Cream has launched a loyalty program in its 200 franchised locations in 20 U.S. states. The Paytronix-powered system allows enrollment…

Intouch Insight Launches LiaCX™ - New Customer Experience Management Software

New Intouch Insight customer experience management (CEM) software enables organizations with multiple locations to take action to improve customer experience…

New Video Wall Players Simplify Deployment

Video walls are one of the most powerful communication methods in the marketplace, and new technology is making it easy for nearly any deployer to take…

Panera rolls out nationwide delivery

May 9, 2018

Panera Bread has expanded delivery across the United States with the service now available in 897 cities and 43 states. The service — which is entirely digital…

Supermarket chain debuts health screening kiosks at pharmacies

May 9, 2018

Schnuck Markets Inc. is deploying cardiovascular health screening kiosks from PharmaSmart International Inc. at all of its 95 pharmacies, according to…

Jewelry, outings top Mother's Day gift list

May 9, 2018

Just over one third of Mother's Day shoppers, 34 percent, will spend $4.6 billion on jewelry for moms and 55 percent will spend $4.4 billion on food…

3 ways to boost the mobile e-commerce experience

by Scott Voigt — Co-Founder and CEO, FullStory

Scott Voigt, FullStory founder and CEO, explains that while desktop may still be the dominant retail channel, mobile is shifting from a research device to a…