Confirmit taps Claire Sporton to drive customer experience innovation

March 7, 2018

Confirmit has tapped Claire Sporton for a newly created role of senior vice president of customer experience innovation.

Amazon may be going into banking business, claims report

March 7, 2018

Amazon, J.P. Morgan and Capital One Financial are reportedly teaming up on a checking account initiative to attract the younger consumer.

Amazon expands Whole Foods delivery to San Francisco, Atlanta

March 7, 2018

Amazon Prime members in six more cities now have access to free, 2-hour delivery on Whole Foods Market orders.

Nexcom to showcase smart retail, kiosk solutions

March 6, 2018

Nexcom plans to showcase its latest kiosk and smart retail solutions at Digital Signage Expo, held on March 28 and 29, in Las Vegas. In particular, Nexcom will…

St. Patrick's Day spend will hit record-setting $5.9B, claims survey

March 6, 2018

Lots of Americans will be spending money to celebrate the annual Irish holiday, St. Patrick’s Day, to the tune of $5.9 billion this year.

Why product data is key to superior customer experience

Fred de Gombert, CEO and co-founder of Akeneo, explains why product data is key to superior customer experience.

Walmart moves into the mattress business with new brand

March 5, 2018

The mattress industry just got a big new competitor as Walmart is moving in.

Amazon tracking deliveries with a click of a camera

March 5, 2018

Apparently Amazon delivery drivers have been snapping photos of packages they've left on doorsteps, and Amazon is now offering the tracking option to consumers.

JC Penney cuts jobs, misses earnings predictions

March 5, 2018

Struggling retailer J.C. Penney has chopped about 360 jobs in a cost-savings effort and missed industry predictions regarding earnings.

A brave new world for retail IT

Nick East, CEO, Zynstra offers insight on how retailers are utilizing IT in pursuit of two key goals – improving customer service and driving down cost.

ZIVELO receives Growth Partner of the Year award from Honeywell

During the Honeywell Grow 2018 Partner Conference last week in Dallas, ZIVELO was presented with the Growth Partner of the Year, Gold award.

Talking With: InfoVista's Ricardo Belmar on retail customer experience trends, tech in play

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Ricardo Belmar, senior director, worldwide enterprise product marketing at InfoVista, has been entrenched in the world of networks, technology and retail…

Customer fog: Why your customers leave

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains what customer forensics® is all about why it remains largely completely misunderstood by retailers.

Amazon debuts its own health product line

March 1, 2018

Amazon is clearly taking on the big pharma and drugstore competition with its own special brand of health products.

Walmart's Marc Lore: I’m not leaving my job

February 28, 2018

Marc Lore, chief of Walmart's digital ecommerce for the U.S. and co-founder of Jet, which Walmart bought last year, says he's not leaving his job.

Home Depot enjoys robust sales

February 28, 2018

The U.S. housing boom and demand for building and repair supplies due to natural disasters helped Home Depot's sales last quarter.

Amazon buys itself some camera chip tech, claims report

February 28, 2018

Amazon has acquired a start-up, Immedia Semiconductor, which is responsible for Blink home security cameras, in what is described as a "secret bet" on energy…

Omnichannel & IoT: How retailers can be competitive in a time when refrigerators can order the milk themselves

Urs Gubser, head of ecommerce strategy, SIX Payment Services, explains how how merchants can remain competitive in the world of IoT.

Hopdoddy Burger Bar taps T3 to revamp web, mobile experience

February 27, 2018

Hopdoddy Burger Bar is revamping its web and mobile experience with the help of innovation agency T3.

As Gap CEO takes leave, retailer's shares take a dip

February 27, 2018

Jeff Kirwan, CEO and president of the Gap brand, is leaving his post, and the news is impacting the retailer's shares.