Amazon Go disrupts, re-invents, elevates the customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon's supermarket, which boasts a cashier-less checkout, is open to the masses after a year in beta with Seattle-based company employees. Industry pundits…

Business agility key priority but no one wants to spearhead it

January 23, 2018

A West Monroe Partners survey reveals that while business agility is a top focus, few executives are willing to take ownership of the critical strategy.

Study: Retail industry sales growth to hit 3% annually through 2021

January 23, 2018

The retail industry sales outlook is pretty healthy, with a 3 percent annual growth rate through the next three years, according to a Zebra Technologies-IHL…

Retailers face a stark choice for 2018: Embrace empathy or lose customers

Oisin Lunny, chief evangelist for OpenMarket, offers up insight on why empathy must be a focal point for retailers as empathy is all about connecting with…

Amazon Prime membership gets more expensive for some

January 22, 2018

Amazon is increasing the cost of its monthly Prime subscription service, from $10.99 to $12.99, which represents an increase of 18 percent.

American Airlines going cashless at Miami airport

January 22, 2018

Travelers flying out of Miami International Airport on American Airlines won't be taking cash for checking bags and overweight bag fees.

Walmart taps Judith McKenna to lead international unit

January 22, 2018

Come Feb. 1, Judith McKenna, now Walmart's COO of domestic operations, will take the helm of the retailer's international unit, according to a Bloomberg…

Amazon Go store now open to the public

January 22, 2018

Amazon is opening its cashierless Amazon Go store to consumers in Seattle today, following a 14-month trial with company employees, according to The Seattle…

Clock is ticking for retailers still offering slow checkout experiences

Michael Jaszczyk, CEO at GK Software USA, explains that there is a silver lining for savvy retailers who have made the substantial investment in enterprisewide…

Why Levi's isn't acting its age when it comes to retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The self-described, 165-year-old fashion icon is way beyond just selling jeans these days.

Surviving the retail revolution: 2018 will be a wild ride

Jaime Bettencourt, senior vice president of business development and account management at Mood Media, explains why she sees 2018 as a wild ride ahead for the…

Advanced Kiosks debuts multi-functional kiosk for retail

January 19, 2018

Advanced Kiosks has introduced its Merchant Max Kiosk for foodservice, retail, movie theaters and other high traffic sales settings, according to a press…

Walmart chief: Retail is about change, customer experience a team sport

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Walmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot of work to do and remains committed…

Analyst: Pokemon Go proves AR beats VR

January 18, 2018

GlobalData, a data and analytics company, believes augmented reality has a greater future ahead of it than virtual reality. The company argues virtual reality…

Banks now testing Visa biometric EMV card

January 18, 2018

Visa has initiated pilots with Mountain America Credit Union and Bank of Cyprus of a new EMV dual-interface payment card, making these the first commercial…

Why a one-size-fits-all retailer playlist isn't a good strategy

Danny Turner, global senior vice president of creative programming at Mood Media, offers up insight on how to make that playlist work well and the pitfalls…

Arizona hospital prescribes self-serve kiosk for prescriptions

January 18, 2018

A self-serve kiosk at Bayless Integrated Healthcare's Dobson Ranch in Mesa, Arizona, enables patients to receive prescriptions and over-the-counter medications…

Frictionless online payment remains elusive for retailers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A CES panel explored the challenges of payments technology, including the friction with online payments, glitches in online payment systems, the lack of retail…

Electronic parking kiosks in Pennsylvania draw complaints

January 17, 2018

The new electronic parking kiosks in New Hope, Pennsylvania are drawing complaints from businesses who say customers are confused about how to use them…

Barriers to enterprise mPOS: What's holding retailers back?

Ben Wagner, director of product, solutions at Ingenico Group/North America, explains why there is tremendous potential when it comes to the mobile point of…