Sam’s Club community members are co-creators in Member’s Mark brand

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The wholesale club is engaging with its private brand fans to connect with consumers and drive improvement to products.

Convenience tops sustainability in CX planning

September 3, 2024

Demand for convenience is the top consumer behavior influencing customer experience leaders' planning this year, rising from fourth place in 2023.

Not all consumers are the same: Adopting a nuanced approach against retail fraud

by Pete Barker — director of product, Engage, Appriss Retail

The challenge for retailers is that retail fraud continues to get more sophisticated, especially when it comes to returns, making it harder to identify.

Benefits of AI in retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Artificial intelligence technology is on the cusp of huge adoption and the prime reason are all the benefits AI brings to retail.

Labor Day celebrations vary among generation demographics

August 30, 2024

Over half of U.S. consumers, 67%, will celebrate Labor Day this year with 15% unsure of plans.

Kroger, Albertsons merger lands in federal court

August 29, 2024

The Federal Trade Commission and grocery chain Kroger are in court over the pending merger of Kroger and Albertsons as the federal agency believes the…

Most retailers not prepared for a TikTok shut down

August 29, 2024

Over half, 68%, of retailers believe a sale or ban of TikTok would impact business and conversion rate, just 28% have some sort of contingency plan in place.

An experience-focused approach to subscriptions

by Wendy Karlyn — Chief Client Officer and Global CPG/Retail lead, Rightpoint

A subscription model isn’t a golden ticket to success as it requires careful strategy and consistent execution. However, when retailers find the right fit and…

Prepare your technology now for a successful holiday season

by Mike Tippets — VP, Hughes

Mike Tippets, VP, corporate marketing, PR and communication at Hughes Network Systems, shares key early steps that will ensure your network and retail…

Transforming retail with AI-first support, analytics for exceptional customer experiences

by Raghu Ravinutala — CEO and Co-Founder, Yellow.ai

In today’s retail environment, the holistic customer experience ultimately determines brand loyalty. AI-powered customer service solutions are essential for…

Cost of living will impact holiday spend for over half of consumers

August 27, 2024

Over half, 64%, of U.S. consumers report the cost of living and inflation will likely impact spending during the upcoming holiday season and 11% will delay the…

ICX Summit: Using social to fuel CX awesomeness

by Sandra Carpenter — Editor, Networld Media Group

By effectively integrating social media into omnichannel strategies, retailers can create engaging experiences that drive customer loyalty and sales.

Most retail workers happy in roles despite short staffing issues

August 27, 2024

A majority, 87%, of retail employees enjoy their job and working in their current role and 46% report their employer is dealing with a labor shortage and 41…

AppSuite Release v4.2: Touch Analytics

Latest Update 4.2 of the multitouch CMS AppSuite by eyefactive offers extensive touch analytics functions

How grocers are taking an AI approach to boosting customer satisfaction

by Cedric Chereau — Managing Director, EagleAI, part of the Eagle Eye Group

AI will have its most significant impact in the areas of retail personalization and loyalty.

Amazon offers another grocery delivery plan for Prime members

August 26, 2024

Amazon has launched a new grocery delivery option for its Prime members.

Walmart partners with Burger King on customer deal

August 26, 2024

Walmart has teamed up with Burger King on an dining benefit for Walmart+ members.

Circle K parent acquires GetGo Café +Markets

August 23, 2024

Alimentation Couche-Tard, the parent company of Circle K, has acquired 270 GetGo Café +Market stores from supermarket retailer Giant Eagle.

US consumers pulling back on purchases, most ‘fed up’ with increasing prices

August 23, 2024

A hefty number, 87%, of Americans are "fed up" with increasing costs and 27% aren't willing to pay more than current prices.

Loblaw piloting ‘no name’ store in Ontario market

August 22, 2024

Loblaw Companies is piloting a new concept — a value-based no name store in three Ontario markets aimed at helping customers save up to 20% on grocery and…