News & Media
Retailers failing on customer service when it comes to email support, claims study
February 11, 2016
One in three retailers don’t respond to customer service emails and the lack of response is likely impacting consumer loyalty and shopper satisfaction.
read nowTotal Wine & More stakes new location in California
February 11, 2016
The nation’s biggest wine retailer is staking a claim in the Bay area, opening a huge retail outlet in Fremont, California.
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Talking With: Cisco Retail CTO Shaun Kirby on digital disruption
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience talks with Cisco Retail CTO Shaun Kirby to get deeper insight on the digital disruption taking place in the retail segment and how…
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Retailers must embrace the mobile consumer to boost sales, increase loyalty
February 10, 2016
Nearly half of all retail shopping activity involves some sort of mobile and it’s more than half when it is millennials doing the shopping.
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Amazon opening bookstores isn't as newsworthy as many may think
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon opening bookstores grabs lots of attention but it's really just another smart strategy. After all Amazon is a book seller already.
read nowSears looking to cut costs, close stores and possibly sell off auto business
February 9, 2016
The holiday season was a challenging time for Sears Holdings thanks to warmer than usual temperatures that hindered winter clothing sales and "intense…
read nowStudy: Cheapest price may not always win over the consumer
February 9, 2016
Consumers care about price but they also care about the quality of a retailer.
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In order to survive and thrive don't breathe your own exhaust
by Chris Petersen — Owner, IMS
Biggest threat to today's retailers lies within the walls of the ivory tower.
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Talking With: Gladson CEO Sue Sentell on data management strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A big focus in 2016 will be leveraging data to improve and enhance customer experience. An expert offers up tips and insight on making it happen.
read nowWarm winter makes for chilly financials for fashion retail icon
February 5, 2016
Ralph Lauren's financials suffer along with fellow retailers thanks to sluggish winter season clothing sales activity.
read nowWarm temps put a big chill on Kohl's earnings
February 5, 2016
Warm weather is one reason Kohl's doesn't expect to make shareholders happy later this month.
read nowWalmart aims to brand its future gas stations
February 5, 2016
Mega retailer will brand new gas station operations going forward in a quest for a consistent customer experience.
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January's top 5 stories: Tech, trends and strategies for 2016
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
It's time for a look back at the most-read articles at Retail Customer Experience in January just in case you didn't keep up and were focused on keeping those…
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6 things every woman wishes retailers knew about her shopping basket
by Bryan Pearson — President, LoyaltyOne
These six facts about a woman's shopping basket reveal what retailers including Nordstrom, Amazon and Tesco do to address them.
read nowBlackHawk Network snares NimbleCommerce to expand prepaid, gift card service portfolio
February 4, 2016
Prepaid and payment network payer Blackhawk Network is buying NimbleCommerce, which lets retailers manage repaid offer and gift card programs.
read nowMichael Kors sales makes shareholders happy but 2016 outlook dims a bit
February 4, 2016
Fashion brand Michael Kors enjoyed a robust holiday sales season and shareholders are happy with the news.
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Do's, don'ts in deploying a location-based marketing strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
An expert offers up best practices, tips and insight on making location-based marketing a success. Find out about potential pitfalls and misconceptions that…
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Amazon plans to open hundreds of bookstores, claims mall operator
February 3, 2016
The top U.S. e-commerce player is supposedly looking to take a deep dive in the brick-and-mortar environment.
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Talking With: Zebra Technologies on why Wi-Fi is a must-have retail technology
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Implementing a free guest Wi-Fi can pay off in more ways than one and by 2017 an estimated 56 percent of retailers will be on board. But every retailer needs…
read nowReport predicts kiosk market to reach $73 billion by 2020
February 2, 2016
The interactive kiosk market is expected to grow at a calculated annual growth rate of 9.2 percent from 2015 to 2020.
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