Hitting the bull's-eye will require more than moms in minivans

by Chris Petersen — Owner, IMS

Can a retailer really target a customer segment and create loyalty in today's omnichannel retail marketplace?

Consumers are more motivated by loyalty programs than ever before

Marketers must evolve and differentiate programs to sustain consumer engagement in a highly competitive loyalty landscape.

Credit kiosk co inks deal with retail group

April 1, 2015

Versatile Credit, the provider of kiosk solutions linking lenders with consumers applying for credit in retail stores, today announced that it has partnered…

Survey says: Consumers more motivated by loyalty programs than ever

March 31, 2015

Enrollment levels in consumer loyalty programs have reached an all-time high as consumers continue to consider them valuable and credit them with influencing…

Save backroom space with unique folding carts

Save backroom space with the unique new Fold-N-Go® Carts from FFR Merchandising.

Mondelēz rolling out digital signage Virtual Assistants to Belgian retailers

March 31, 2015

Multibillion dollar snack conglomerate Mondelēz International is rolling out a group of five Tensator Virtual Assistants to introduce its latest sweet treats…

Verifone intros Android-based cloud POS product

March 31, 2015

Verifone Cloud POS will be distributed through Verifone's network of ISO and acquirer partners

Fujitsu Australia piloting retail digital signage and mobile analytics with iSIGN

March 30, 2015

Toronto-based interactive mobile advertising solutions provider iSIGN Media Solutions Inc. and its Australian distributor and reseller, JEA Technologies…

South African digital signage firm launches retail analytics division

March 30, 2015

Moving Tactics Retail Analytics is a division focused on the gathering of data from brick-and-mortar retail environments through the use of a variety of…

Why you should take retail traffic indexes with a grain of salt

Why are there such discrepancies in these indexes ... and whom should you believe?

GestureTek teams with beacon tech provider Ap1 to beacon-enhanced gesture-controlled signage at GlobalShop15

March 27, 2015

Partnership is intended to enhance the display system by enabling real-time response capabilities, micro-positioning and social profiling for connectivity to…

Capgemini report finds modern loyalty programs insufficient and ineffective

by Bradley Cooper — Editor, Connect Media

March 26, 2015

A report by Capgemini Group, consulting and technology company, has found that most loyalty programs do not meet the needs of customers nor do they actively…

Building loyalty with mobile: Where to start?

Eric Buckner, Senior Product Manager - Mobile for Sears Holdings, discusses where to start when considering a mobile loyalty program.

San Francisco Soup Company executive discusses the restaurant's use of BLE beacons

Clayton Chan, COO for San Francisco Soup Company, discusses the restaurant chain's use of BLE beacons.

Retail ISAC launches cyber sharing portal supported by FS-ISAC

March 26, 2015

The Retail Cyber Intelligence Sharing Center (R-CISC) announced it has reached another key milestone and expanded the capabilities of its Retail Information…

How to turn angry customers into customer evangelists

by Shep Hyken — CAO, Shepard Presentations

Like most brilliant ideas, the premise is simple, but the results are excellent. It not only resolves the customer's complaint and restores confidence in the…

US retailers struggling to meet consumer expectations around mobile, in-store experience

March 25, 2015

Only 42 percent of shoppers found it easy to complete a purchase using a mobile device, and when asked which aspect of the shopping experience is most in need…

Retail of the future: Five insights from SXSW Interactive

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

In the case of retail tech, the biggest question wasn’t around the technology itself, but how to use it.

New easy-order kits for narrow and category-specific product now available for FFR's Power Zone® pre-set™ self-facing system

Combining the power of self-facing with superior design and versatility, FFR Merchandising’s new easy-order Power Zone® Pre-Set™ Self-facing System Kits…

Starbucks suspends 'Race Together' campaign amid criticism

by Josh Fischer — Editor, NetWorld

Hoping to encourage a dialogue around race-related issues, the Seattle-based coffee giant devised the now partially dismantled "Race Together" campaign where…