Home Depot confirms data breach

September 9, 2014

Retailer is still in the process of determining the scope of the intrusion, which first began in April.

Twitter adding a 'Buy' button

September 8, 2014

The initial partnership consists of deals with Burberry, DonorsChoose and GLAAD, and also with a variety of big names in entertainment, including Brad Paisley…

Report says that for first time, online shoppers primarily interact with brands via mobile

September 8, 2014

In August 2014, mobile devices generated 51 percent of all online retail visits, the majority of which occurred on Apple devices. In 2010, only four percent of…

Mastering customer retention using data

According to global consulting firm Bain & Company, it costs six to seven times more for an organization to acquire a new customer than to keep an existing one.

Apple to use NFC, tokenization in new iPhone and iWatch, according to report

September 8, 2014

Devices will work in tandem to share tokens to verify payments.

Catalina acquires load-to-card digital coupon firm Cellfire

September 8, 2014

The company currently delivers millions of digital coupons every week with a reach of 22,000 stores nationwide.

IBM unveils back-to-school online shopping numbers

September 8, 2014

Overall, U.S. retail online sales for August were up more than 11 percent as compared to the same period last year.

Nearly a quarter of shoppers choose to go to a competitor due to dissatisfaction with their retail experience

September 8, 2014

46 percent of shoppers who have unsatisfactory retail experiences do not let the retailer know and almost a quarter of these opt to shop at a competitor when…

Mobile payments must be relevant, useful, study confirms

September 5, 2014

Young adults are especially interested in wearable mobile technologies that they can use for banking and making payments.

Roundtable: Experts talk digital customer engagement

by Christopher Hall — w, t

Four digital signage and in-store merchandising experts talk about the customer engagement challenges facing retailers ahead of this year's DSA event.

Staples updates its omnichannel experience

September 4, 2014

The enhancements include the ability to buy products online and pick them up in-store within hours; an easier way to pay online via Visa Checkout; new in-store…

MCX reveals its mobile payments network, CurrentC

September 4, 2014

CurrentC has been launched in private pilot mode in select locations across the country. The private pilot will expand through 2014, with regional and national…

Study: Prepaid card users highly likely to adopt mobile payments

September 4, 2014

The greater the number of features -- such as mobile payments -- associated with a card, the greater the likelihood of customer retention.

Apple and NFC: 10 key considerations for retailers

Apple's next iPhone might be capable of NFC payments. Most retailers are not well-prepared, though there is still time.

Talbots selects Mi9 Retail merchandising solution

September 2, 2014

Software provider Mi9 Retail has announced that Talbots has selected Mi9 BI, Mi9 Merchant, and Sales Audit with Loss Prevention software products to replace…

Walmart's web efforts leave much in store

by Bryan Pearson — President, LoyaltyOne

Walmart created some buzz when it announced plans to personalize its online shopping experience, but the news failed to address the white elephant that is…

Target also adding shopping via Instagram

August 29, 2014

Just days after Nordstrom announced that it was partnering with Curalate to allow its customers to shop via the social network Instagram, Target announced that…

#CONNECTsummit14: Jack Philbin on mobile marketing best practices

During this year's CONNECT Mobile Innovation Summit, Vibes CEO Jack Philbin led the opening panel on the future of mobile and what it means for retail.

#CONNECTsummit14: Marketers should opt in to text as key mobile messaging channel

When it comes to building relationships with hardcore fans, marketers shouldn't overlook the original mobile messaging channel: text.

#CONNECTsummit14: Using Big Data to give customers what they want

The big message from this year's CONNECT Mobile Innovation Summit was not about retailers and restaurants deciding if mobile should be part of their digital…