Walls and Forms unveils new Verizon store package

March 6, 2014

Walls and Forms Inc., a company that specializes in the design, fabrication and manufacturing of retail display systems, modular wall systems, and wireless…

New PCI SSC e-learning program to focus on protecting data, preventing breaches

March 6, 2014

The PCI Security Standards Council has announced a new series of online training courses designed to help companies keep customer payment data secure and…

Cold weather put a chill on retail revenue in February

March 6, 2014

Retail analytics firm Euclid has released its monthly retail benchmark report to analyze shopper activity and behavior during the month of February. This…

Six questions to get actionable feedback from customers

It's important to ask questions, but it's also easy to ask questions that lead the witness.

Your data is only as good as your perspective

by Adam Toporek

Great customer experience strategies must inevitably be formed around good data. Even for smaller organizations that might not have the data quantity or…

Tipping points in an economy of one

by Bryan Pearson — President, LoyaltyOne

From one-to-one to peer-to-peer, the relationship between consumer and brand has been tipping over the past few years, and the consumer is the one gaining…

Sport Chek flagship launches another digital revolution

The Canadian sporting goods giant continues to fight the good fight in keeping alive brick-and-mortar retail.

VeriFone wins 2014 MPE Award for mobile POS

March 5, 2014

VeriFone Systems Inc. has announced that it won the 2014 Merchant Payments Ecosystem Award in the mPOS category at MPE 2014 in Berlin. VeriFone was selected by…

Study: 38% of Americans have chucked checks

March 4, 2014

Asked how often they write personal checks, the most common response among Americans is "never" (37.8 percent), followed by "several times a month" (25.…

Slyce triples funding for retail image recognition tech

March 4, 2014

Visual product search platform Slyce today announced the close of its latest funding round with more than $10.75 million raised, increasing the company's total…

Overstock surpasses $1 million in Bitcoin sales

March 4, 2014

Overstock.com, Inc. announced it has sold over $1 million in product to Bitcoin users since the online shopping site started accepting the cryptocurrency on…

Pursway announces patented purchase influence tech

March 4, 2014

Big data analytics firm Pursway has announced the availability of its purchase influence targeting tools, MyPIVO (Purchase Influence Value Order), fastPIVO and…

Voice for the customer: The impact of internal customer advocates

Customers need someone inside the organization who is constantly fighting on their behalf.

As Millennials get nostalgic, so do brands

by Jeff Fromm — Executive Vice President, Barkley

Ranging from roughly 18 to 30 years old, Millennials are generally optimistic about their futures, but they're also approaching the age where they start to…

Study: One-third of UK online sales made via mobile devices

March 3, 2014

One in three of all U.K. online sales are now made on a mobile device, according to research by Interactive Media in Retail Group, the U.K.'s industry…

Survey highlights winning, losing holiday pricing strategies

March 3, 2014

Retail consultancy 360pi has announced its findings on the 2013 holiday shopping season following its "Retail's 2013 Holiday Winners & Losers" webinar.

CashStar launches new version of digital gifting platform

March 3, 2014

Digital gifting company CashStar has announced the release of CashStar 5. Delivered as an SaaS solution, the company said its platform delivers ROI for…

Six ways retailers can increase their conversion rates

by Bob Phibbs — CEO, The Retail Doctor

While many retailers ask how to attract more customers, the better question is how to increase your retail conversion rate.

How to turn customer service best practices into standard practice

by Shep Hyken — CAO, Shepard Presentations

It was just another day of travel. I was flying to Las Vegas, the night before I was to present another customer service speech. The client had arranged ground…

Hong Kong supermarket chain PARKnSHOP adds merchandising tech

February 28, 2014

Galleria Retail Technology Solutions, a provider of retail and category planning, automation and optimization solutions, has announced that PARKnSHOP, the…