Retail employment grows in March, according to NRF

April 4, 2014

The National Retail Federation today issued the following statements from NRF President and CEO Matthew Shay and Chief Economist Jack Kleinhenz in response to…

Revenue from mobile-optimized retail sites up 168% over last year

April 4, 2014

Branding Brand, a mobile commerce platform, has released the results of its Mobile Commerce Index for March 2014. The exclusive data sample details a steep…

EMV Migration Forum expects major increase in US chip adoption within a year

April 3, 2014

U.S. EMV chip adoption is poised for exponential growth in the next year resulting from an estimated 17–20 million EMV chip cards and millions of EMV-capable…

RetailNext analyzing 8 trillion retail data points annually

April 3, 2014

RetailNext Inc., a provider of big data solutions for retail, has announced new pinnacles in big data in the retail industry. The RetailNext in-store analytics…

Five steps to a shopper-centric discovery experience

Online retailers need to put the person back in personalization.

Consumers say personalized interactions with brands drive purchase decisions

April 3, 2014

According to new research from Accent Marketing Services, the key to repeat customers is personalized communication from brands after purchases. Accent…

Convenience stores hit record in-store sales in 2013

April 2, 2014

U.S. convenience stores reached record in-store sales in 2013, with sales climbing 2.4 percent to $204 billion. Combined with motor fuel sales of $491.…

OfferPipe simplifies mobile card-linked offers

April 2, 2014

TranSend, a provider of infrastructure software to the payments industry, has announced the launch of OfferPipe, a new mobile card-linked offers marketing…

Impinj introduces Monza R6 RFID tag chip for retail

April 2, 2014

UHF radio frequency identification platform provider Impinj Inc. has announced its Monza R6 tag chip to drive high-volume applications in retail stores and…

BPC Banking unveils SmartVista for Retailers

April 2, 2014

BPC Banking Technologies, a provider of open system payment solutions for the global financial industry, has announced the launch of SmartVista for Retailers…

Walls and Forms adds slim line gondola

April 2, 2014

Walls and Forms Inc. has introduced a slim line gondola to its retail merchandising line. According to the company, it offers slim profile design, flexibility…

French retailer Leroy Merlin deploys electronic shelf labels

April 2, 2014

France's largest do-it-yourself and home improvement chain, Leroy Merlin, announced it will install Pricer's electronic shelf label system in all of its 12…

Modular construction and ROI

by Greg Swistak

In my last post, we talked about a few of the advantages of integrating modular construction into building projects for retailers, foodservice operators and…

How to create a drama-free store

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Staff drama can have a negative impact on morale, the customer experience, and sales results. Unfortunately, retail is essentially a petri dish for drama. Lots…

Kroger SVP stepping down

April 1, 2014

The Kroger Co. has announced that senior vice president Robert "Pete" Williams plans to retire in May after 37 years with the company.

What Whole Foods teaches us about visual merchandising

As much as any retailer can, Whole Foods embodies the notion that stores aren't simply places to buy things.

Square adds bitcoin acceptance to online marketplace

April 1, 2014

Square recently announced that merchants selling goods and services on its online marketplace, Square Market, can now accept bitcoin for payment, the mobile…

Tyco TrueVUE adds mobile reporting features

April 1, 2014

Tyco Retail Solutions, a provider of retail performance and security solutions, has announced the availability of TrueVUE 5.0, the latest version of its…

Customer service goal: We don't want you to come back

by Shep Hyken — CAO, Shepard Presentations

Do you ever get the feeling that some business' customer service goal is the keep the customer from coming back?

Selling into dead markets

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

I'm sure you're wondering, "Who in the world would do that?" More people than you might imagine. Here's what triggered this post.