Stage, actors, script: Great theater and retail

by Chris Petersen — Owner, IMS

One only needs to peruse the retail headlines to see the wide ranging discussion on the importance of customer experience in retail. In IMS Retail University…

Retail Top 100 2012, No. 6: M-commerce

February 11, 2013

JC Penney arms employees with mobile checkout

February 11, 2013

JCPenney's roving employee checkout system is up and running at several locations, according to an article on bellinghamherald.com.

Study: Retail experience hinges on new technology

February 11, 2013

A recent study by The Control Group reveals new details about the evolution of retail technology. As agbeat.com reported, retail technology "will drive…

NRF 2013: Honeywell Sled Devices

Steven Lane from Honeywell Scanning and Mobility shows off sled devices for Apple products that create a mobile POS for retailers.

Direct Source unveils Hardware-as-a-Service

With tablet and mobile technology constantly changing, retail and restaurant operators face a risk in their investments, as five years from now, their devices…

IBM study says showroomers should be targeted

Although the notorious showroomer makes up only 6 percent of all buying traffic, they're young, active and influential.

Giving shoppers what they don't know they want

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

The National Grocers Association and Supermarket Guru released some teaser facts from their Consumer Panel Survey that will be released at the annual…

Canadian pharmacy chain deploys digital signage network

February 7, 2013

Canadian pharmacy chain Medicine Shoppe Canada has begun establishing a digital signage network that connects their pharmacies across Canada and presents…

ShopKeep POS and LevelUp Launch Integrated Mobile Loyalty Platform for iPad POS

Simple, streamlined solution gives merchants ability to process mobile payments, drive loyalty, and manage their store right from an iPad® register.

Social media not significant sales driver, study finds

February 6, 2013

While digital technology continues to reshape the way companies and consumers interact, social media is not replacing the in-store shopping experience…

The single greatest miss in retail store metrics: Footfalls

by Chris Petersen — Owner, IMS

Online retail knows everything about you, but stores are not even sure you were there.The old saying is "build it and they will come." One of the greatest…

Kiosk replaces coupon clipping with convenient deals (Video)

Zebra Technologies discusses its latest solution that makes couponing easier for both the shopper and the retailer.

Micah Solomon, Dr. Chris Petersen added to Retail Customer Experience Executive Summit agenda

February 6, 2013

The fourth annual Retail Customer Experience Executive Summit will take place August 13-14 at the Hard Rock in San Diego.

NCR finalizes Retalix acquisition

February 6, 2013

NCR Corp. announced another step toward its transformation to a hardware-enabled, software-driven business model with news of its completed acquisition of…

Earthlink VP talks PCI compliance at NRF 2013

Earthlink's VP of MPLS Network Solutions Greg Griffiths discusses the company's new solutions for PCI compliance and its new service level agreement.

Customers test showers and ovens at Cali home supply store

February 5, 2013

The kitchen and bath specialty store Fixtures Living is going big on the "try before you buy" approach.

Tesco installs Cummins Allison coin-counting kiosks

February 5, 2013

Cummins Allison today announced that the U.K grocery chain Tesco has installed more than 15 Money Machine self-service coin counters in its Superstores and…

NRF: Mobile assisted selling from Zebra

At this year's NRF show, Zebra Technologies demonstrated its new in-store technology that uses tablets for an assisted shopping and checkout experience.

Retailers miss out on revenue with dead Pinterest links

February 4, 2013

Although it is often hailed as the ideal social network for commerce, Pinterest poses problems for retailers with disconnected marketing and e-commerce…