Shopping cart abandonment rate set to rise again in 2012

The shopping cart abandonment rate reached a new all-time high of 72 percent by the end of the year.

Good selling is good service; Good service is good selling

Sales and service are not separate functions. They are two sides of the same coin.

Chinese sportswear company targets U.S. online shoppers

Li-Ning, China's No. 1 domestic sportswear company, is targeting Americans with a new e-commerce site.

Kodak changing business focus, emphasizing retail kiosks

February 9, 2012

Eastman Kodak Company announced today that it plans to phase out its dedicated capture devices business — comprising digital cameras, pocket video cameras…

For retailers, too many choices leads to 'just looking'

by Bob Phibbs — CEO, The Retail Doctor

I was intrigued by an article in the Los Angeles Times entitled "Too Many Choices Can Tax the Brain Research Shows." It said in part, "Americans have come to…

Google may open its first stand-alone retail store

February 9, 2012

Google Inc. may open its first stand-alone retail store in its European headquarters in Dublin after a trial at a computer shop in London, according to…

Four customer experience management predictions for 2012

by Kimberly Nasief — President, Measure Consumer Perspectives

Customer experience management is going to undergo some serious changes in the coming months, thanks to mobile technology and social media. And I can make a…

Virtual Piggy gives kids an m-payment app of their own

February 9, 2012

Mobile payments are about to get kid-friendly. Virtual Piggy, Inc. announced it has released a new mobile iOS application that will let parents and kids manage…

JCPenney: A new, well-reasoned approach to retailing

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

CEO Ron Johnson rolled out a new plan for JCPenney that includes:

Webinar provides simple overview of the complexities of EMV

February 8, 2012

Retail Customer Experience recently hosted the webinar "EMV is coming to the U.S. ...are you ready?" The live event, sponsored by Cryptera, is now available…

Duane Reade wins design award

February 8, 2012

Duane Reade's flagship store in Manhattan's financial district took first place honors in the Convenience Store/Pharmacy category at the Retail Design…

Designer Michael Graves, Target to end partnership

February 8, 2012

After a 15-year collaboration, designer Michael Graves and Target are parting ways.

Is Amazon Prime the next retail game-changer?

February 8, 2012

Amazon Prime may be poised to redefine consumers' shopping expectations, according to a blogger on MSNBC. Prime, launched in 2005, is a membership program that…

Timberland stores testing interactive shopping experience

February 8, 2012

Timberland has launched an interactive shopping experience to help shoppers discover the great outdoors with Timberland gear, technologies and brand…

NRF 2012: Reducing shrink for high-loss items with kiosks

ZoomSystems showed two automated retailing solutions at NRF 2012 designed to prevent the theft of small, high-dollar items like razor cartridges. The aisle…

Consumers create the basis for growth strategies: Retail predictions for 2012

Once again, in 2012, there is a clear recognition that the omnichannel consumer is in charge.

Life (and Honda) moves pretty fast

by Lisa Biank Fasig — Director, JZMcBride and Associates

Matthew Broderick gave us a time-out during the Super Bowl, and for a middle-aged, recession-weary public, the timing couldn't have been better.

Walmart unveils 'Great For You' icon

February 7, 2012

A year after pledging to develop a front-of-pack label that would give its customers an easier way to identify healthier food, Walmart Stores has unveiled the…

Consumer Reports rates Costco as top major retail chain

February 7, 2012

Costco pleased shoppers better than any other retailer, according to a Consumer Reports survey of more than 26,000 readers, who told the organization about…

Digital receipts help small retailer build loyalty

February 7, 2012

Loyal Army Clothing, a small business in San Francisco,  is using digital receipts technology from Proximiant to build tighter relationships with customers…