Fresh off Navajo controversy, Urban Outfitters stock plummets, CEO exits

by Jon O'Barr

Retailers need to tread lightly when co-opting cultural identities.

NRF 2012: Digital in-store media called to deliver, Pt. I (Commentary)

An expert digital signage consultant offers up his take on this year's edition of Retails' BIG Show.

U.K. retailers looking to increase loyalty with better service, products

January 27, 2012

As U.K. retailers battle to grab market share from competitors, consumers should benefit from improved customer service and more innovative products that more…

Eye-tracking system makes it easy to study kiosk, digital signage use

January 27, 2012

Tobii Technology, a provider of eye-tracking and interactive gaze technology, has created a compact, portable eye-tracking system designed for cost-efficient…

Time Warner opens brand laboratory in New York

January 26, 2012

Time Warner Inc. today announced the opening of a state-of-the-art Medialab for research and development at its worldwide headquarters in New York City. The…

Study: Common perceptions about how video is used in shopping are incorrect

Consumers expect video as part of their shopping experience and rely on it when making purchase decisions.

Mobile retail startup Signature announces launch

January 26, 2012

Signature Labs, Inc. launched today, and the company said it is "making retail personal again by delivering VIP treatment to shoppers, both in and out of…

'Engage or Die' at CETW SF

January 26, 2012

Organizers of the Customer Engagement Technology World trade show recently announced that Brian Solis, author on new media and principal at Altimeter Group…

NRF 2012: Foresee-ing the customer experience

Analytics company Foresee discussed how software and metrics can help retailers eliminate the guesswork from evaluating their performance with shoppers.

NRF 2012: The 360-degree scanner evolves

At retail's Big Show, Wincor Nixdorf showed the lastest generation of its flagship self-checkout unit.

Review: LightSpeed focuses on retailer's experience to improve the customer's experience

Mac-based POS offers desktop, laptop, web, iPhone, iPod touch and iPad functionality out-of-the-box.

My rich best friend, Apple

by Lisa Biank Fasig — Director, JZMcBride and Associates

Apple Inc. posted its largest quarterly profit ever on Jan. 24. So good, in fact, that it places the iPhone maker among an elite group populated by very few…

JCPenney unveils plans for drastic overhaul

January 25, 2012

At an event this morning in New York, J. C. Penney Company Inc. revealed its "plans to become America's favorite store."

Consumers receive mixed messages on payment choice

January 25, 2012

Recent debit card regulations have transformed market incentives for payments, creating a confusing environment for consumers, according to a press release…

IBM launches analytics appliance to help retailers track trends

January 25, 2012

IBM has created a new analytics appliance that analyzes up to petabytes of big data, including consumer sales data and online shopping trends, to help…

Groupon deals hit Chicago kiosks

January 25, 2012

Groupon coupons will soon be available at 30 kiosks with touchscreen displays throughout Chicago, according to the Sun Times.

Bill-pay kiosks driving into Philippines

January 25, 2012

GWD Media, Genkiosk's international supplier of kiosk software, is moving into new regions, recognizing the economic boom in self-service in countries such as…

Pop-up store popping up in Super Bowl Village

January 24, 2012

Long before football fans began descending on Indianapolis in advance of Super Bowl XLVI, an installation team from Image 4 of Manchester, N.H., arrived to…

Honeywell offering total retail solution

January 24, 2012

Honeywell has created several hardware components to help retailers increase productivity levels, including a hybrid bioptic scanner, a mobile computer and…

Media Logic now tracking the social effectiveness of 70 new brands

January 24, 2012

Based on data gathered through its Retail Social Juice Index (RSJI), Media Logic announced the addition of 70 new brands to its Retail Social Juice Index…