Barnes & Noble looking to sell Nook

January 5, 2012

Barnes & Noble may be selling, or at least splitting off, its Nook e-reader and tablet business, despite its recent success. It hit a record level of sales…

GUESS deploying iPads to better serve shoppers

January 5, 2012

GUESS Inc. is using iPads to put its products in front of shoppers by implementing the VeriFone GlobalBay iPad Retailing solution inside a dozen stores in the…

Warner Bros. may double delay on new releases

January 5, 2012

DVD kiosks are again at the mercy of Warner Brothers, who may soon announce plans to double the 28-day delay it had on new releases, according to inquisitr.com.

Home Depot in pilot of PayPal's mobile payments

January 5, 2012

PayPal is moving forward with its in-store mobile payment program and one of its retail partners is big box home improvement store Home Depot.

What are your 2012 retail resolutions?

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

I know how busy you have likely been for the last few weeks, so I've taken the liberty of putting together some potential resolutions for you and your team in…

Microsoft launches retail-focused website

January 4, 2012

A new website covering retail industry thought leadership has officially launched. What's Next Retail, created by the Retail Industry Partner Community, a…

BuySAFE, MarketLive partner to provide better service for online retailers

January 4, 2012

BuySAFE, a provider of conversion and customer satisfaction programs for ecommerce merchants, and MarketLive, a provider of eCommerce software and solutions…

Best Buy CEO, FCC chairman among speakers at CES

January 3, 2012

Best Buy CEO Brian Dunn will discuss the state of the retail industry Jan. 11 at the Consumer Electronics Association's 2012 International CES in the Las Vegas…

Online retailers must provide better service

January 3, 2012

Although Cyber Monday 2011 set a record for the most online retail spending in a single day, and the weekend before Christmas was the second heaviest weekend…

KIOSK to debut automated retail store at NRF

January 3, 2012

KIOSK Information Systems will showcase StoreBOT, its latest solution in a new series of automated retail solutions Jan. 16-17 in New York City at the National…

Vending machine 2.0 serves up snacks and personalized digital signage ads (Video)

by Christopher Hall — w, t

A digital signage advertising and vending kiosk uses Intel's AIMS analytics to target ads and offerings to consumers.

Kodak may be going under

January 3, 2012

Eastman Kodak Co. may file for Chapter 11 bankruptcy-protection in the coming weeks if efforts to sell several of its digital patents fail, according to the…

How Target said it best when it said nothing at all

by James Bickers — Editor, Networld Alliance

My apologies to Paul Overstreet and Alison Krauss for the title of this post, but it was the first thing that came to mind when I stumbled upon this blog post…

Employee turnover: Are you causing it or preventing it?

by Harry Friedman

There are many causes for turnover, but the single biggest reason for turnover in retail stores today is the inability of the sales staff to be successful. But…

Want to be good at customer service? Be mediocre.

by Kimberly Nasief — President, Measure Consumer Perspectives

It's not too hard to rise above the competition these days. When you're out and about doing your errands or eating at a restaurant, how often do you walk out…

If the only discernable difference between you and Amazon is the sales tax, you never had a chance in the first place.

by Doug Stephens — President, Retail Prophet Consulting

The recent launch of Amazon's price check app was greeted with everything from retailer outrage to government sabre rattling! Some even called it evil! Really?

Survey announces 10 worst online retailers

January 2, 2012

Is it brand perception or actual high-quality service that gives online retailers their reputations? That's a question that 24/7 Wall St. set out to find by…

Sears CEO: Technology key to revitalizing company

January 2, 2012

Sears' chief executive officer, Lou D'Ambrosio, plans to turn around his company's performance by implementing technology and spending more money on stores…

Re-assuring the assurance factor: Why smiles and happy faces aren't enough

When providing customer service, courtesy is not a substitute for competence and skill.

Teamwork Retail using iPads to manage stores

December 29, 2011

Employees in Teamwork Retail stores are using iPads to ring up purchases and look up product info on the retail floor,