Staples Canada implements customer experience management program

January 18, 2012

Agility Metrics announced that it has been chosen by Staples Canada to run its Customer Experience Management program at more than 300 Staples and Bureau en…

NRF12: Opening remarks from NRF president Matthew Shay

Successes on Capitol Hill were the highlight of the opening address.

Whither retail? Some thoughts as NRF 2012 winds down

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

The National Retail Federation (NRF) is just winding down its 101st "Big Show" in New York as I write this. The focus is pretty timely: it's all about jobs and…

NRF12: Why retailers should heart Conscious Capitalism

Executives of Whole Foods and Container Store lay out the four elements of Conscious Capitalism.

The world would like to buy a Coke

by Lisa Biank Fasig — Director, JZMcBride and Associates

Might as well keep that Coca-Cola on ice. The tallies are in, and the Real Thing is the real deal when it comes to world's best brand – again.

NRF survey: Amazon is tops in customer service

January 18, 2012

Consumers have spoken: Amazon.com has the best customer service among U.S. retailers, according to a survey of thousands of shoppers. In a survey of 9,37…

Sainsbury's signs up for NCR's predictive services for POS and self-checkout

January 17, 2012

NCR Corp. recently announced that U.K.-based supermarket chain Sainsbury's has entered into a five-year managed service agreement which will see Sainsbury's…

DecisionPoint debuts tablet-based ordering solutions for retail

January 17, 2012

DecisionPoint Systems Inc., a provider of mobile and wireless systems for retailers, has unveiled a tablet-based ordering solution at the National Retail…

The one and only question facing Sears

by Doug Stephens — President, Retail Prophet Consulting

Amid the sounds of tearing gift wrap and popping champagne corks, ailing giant Sears Holdings Corp. announced over the holidays its intent to close as many as…

Retail chain Century 21 adds NCR Netkey digital signage solution

January 16, 2012

NCR Corp. recently announced that Century 21, a discount designer department store chain, will expand its use of digital signage to stores throughout the…

Digital Screenmedia Association to present webinar on location-based marketing technology

January 16, 2012

The Digital Screenmedia Association (DSA) will host a free one-hour webinar at 1 p.m. Eastern on Jan. 24 entitled "Using Location-Based Marketing Technology to…

Retalix 10 Store Suite now available in the cloud

January 16, 2012

Retalix Ltd., a global provider of software and services to retailers, announced today that Retalix 10, its next-generation store suite, is available as a…

New Disney Store design expanding to 12 countries

January 16, 2012

Today, at the National Retail Federation's "Big Show" in New York City, Disney Store announced that its award-winning store design will be in 12 countries by…

Knock-knock-knocking on loyalty's doors

by Bryan Pearson — President, LoyaltyOne

Never take for granted the mere act of a customer walking through your door. Every time it happens, it symbolizes the passage across many thresholds to…

How price increases led to whopping revenue growth for Kraft

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

A November 2, 2011 Barron's article reports that Kraft Foods' third quarter net revenues grew 11.5 percent in part due to a 7 percent price increase.

NRF12: 3 shopping behaviors that should determine product placement

Coca-Cola executives discuss how they work with retailers to design in-store experiences.

Experian FootFall unveils cloud-based traffic analytics tool

January 15, 2012

Experian FootFall today launched Site Analytics, its new cloud-based software for retailers and mall developers. According to the company, Site Analytics…

Wincor Nixdorf 360 Scan Portal speeds consumers through the checkout line

January 15, 2012

Wincor Nixdorf Inc., one of the world's leading providers of total IT solutions for the retail industry, has introduced its 360 Scan Portal, a fully automatic…

KWI and VeriFone team up to deliver cloud-based mobile POS

January 15, 2012

KWI today announced a partnership with VeriFone to bring KWI Cloud 9 Mobile Point-of-Sale (Mobile POS) to market.

NRF: Retail industry sales to grow 3.4 percent in 2012

January 15, 2012

Though stubbornly high unemployment and continued uncertainty over the prospects for job growth will continue to dampen the outlook for industry retail sales…