U.S. households plan to spend an average of $497 this holiday season

November 8, 2011

U.S. households are expected to spend an average of $497 on gifts this holiday season, The Conference Board reports today. Only 7 percent of consumers said…

Gap mobile coupon program now to include Banana Republic, Old Navy brands

November 8, 2011

Retailer Gap Inc. said it will be expanding its Gap Mobile4U program to include its other brands Banana Republic (BR mobile 4U) and Old Navy (Old Navy 4U).

Old Navy joins location-based shopping app shopkick

November 8, 2011

Today shopkick, the location-based shopping app that rewards shoppers for walking into stores, announced Old Navy has joined its Partner Alliance. According to…

CETW11: Digital experiences create 'multiverse' of customer engagement

by Christopher Hall

A business strategist looks at how digital technologies expand the three dimensions to expand engagement opportunities.

CETW11: 3 ways self-service enhances the customer experience

Attendees learned about three successful self-service deployments.

The five things to know about "Retail Five Things to Know" blog posts

by Mark Murray — Director, The Store Channel

As I am a novice at this "blog thing," I went on a quick web safari to see how my maiden voyage with RCE measured up. On the journey, I discovered the rhythm…

Survey: Retailer digital marketing spending to increase across all channels in 2012

November 7, 2011

While traditional digital channels such as search and email continue to dominate retailer marketing spending, social and mobile channels are growing in…

Survey: Kohl's is America's favorite fashion retailer

November 7, 2011

Kohl's is the nation's favorite fashion retail chain, according to an annual consumer survey conducted by Market Force Information, a provider of customer…

Young America short-term rewards result in 10 percent sales lift

November 7, 2011

Loyalty programs that are structured like promotions may generate significant short-term sales lift, according to Young America, an incentive marketing firm.

Best Buy grows its business IT services with acquisition of mindSHIFT

November 7, 2011

Best Buy announced that it has reached an agreement to acquire mindSHIFT Technologies Inc., a managed service provider (MSP) for small and mid-sized…

Big Y selects AisleBuyer mobile shopping platform

November 7, 2011

Big Y Foods, Inc. and AisleBuyer LLC have announced a partnership to provide Big Y's customers with a mobile application for iPhone and Android devices that…

Sir Richard Branson backs Square with multimillion dollar investment

November 7, 2011

Sir Richard Branson of Virgin fame announced via his Twitter feed that he's investing in mobile payment start-up Square.

Updating the referral bonus

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

We all know that finding and retaining great people is a vital element for any experience-based store or company. What might not be as obvious is how much…

Report: Mobile device retail traffic will more than double this November

Fifteen percent of people logging onto a retailer's Web site are expected to do so through a mobile device.

Robotic kiosk taking self-service to next level

Company testing ice cream in its new kiosk that uses a robot to makes five-layer concoctions.

Coupon Express expanding despite loss of funding

November 6, 2011

Coupon Express today announced a number of recent corporate updates as a follow up to last week's announcement of the closing of key funding.

Intuit partners with AT&T to provide GoPayment mobile POS to small biz customers

by James Wester — Editor 1, Mobile Payments Today

Companies to provide automatic sign-up and pre-approval to AT&T merchant customers.

CETW11: Five shows in one

by Christopher Hall

From digital signage to self-service to mobile and more, CETW aims to cover the spectrum.

Target giving free shipping to its cardholders

November 6, 2011

Target today announced that it is giving free shipping for all orders placed at Target.com when shoppers use their branded REDcard. The company also announced…

Robotic ice cream kiosk

Robofusion has created a self-service kiosk that allows customers to use a robot to create desserts.