5 Questions Companies Must Tackle To Attract & Retain Customers (Part 1)

by Jeanne Bliss — Founder, CustomerBliss

The best leaders in my life asked more questions than they gave answers. Too often we jump to prescribing. We feel we know what customers want. We believe we…

NRF: Retailers increasing mobile, search efforts

May 2, 2011

In an effort to better serve multi-touchpoint, always-on, and empowered consumers, a growing number of retailers are experimenting with mobile and social…

Survey: Consumers will pay a premium for good service

U.S. consumers also tell twice as many people about bad service compared to good service.

Top 100: 49. Interactive storefront windows

More companies are using channels such as augmented reality (see No. 77) to create enhanced interactive storefront displays designed to allure and captivate…

Supermarket chain Big Y offers rewards card - with a fee

While some consumers expressed interest in the new plan, others were unenthusiastic.

Kidlandia opens shop inside FAO Schwarz

May 2, 2011

According to DDi Online, Kidlandia, a San Francisco-based company that lets kids personalize fantasy maps to create their own "kingdoms," has opened its first…

MasterCard CEO says company is looking at all mobile payment scenarios

May 2, 2011

On an earnings call with analysts today, MasterCard Inc. President and CEO Ajay Banga addressed mobile payments. According to Forbes, when asked about consumer…

CETW: A look at the Verizon bill payment kiosk

The new unit from KIOSK Information Systems allows users to pay by check as well as upgrade phone services.

CETW: Kiosk as social-media marketer

A new iSnap kiosk brings the photo booth into the social media era by allowing posers to take pics and upload them onto Facebook and Twitter on the spot.

Pricing patterns are predictable. Use them to your advantage.

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

It's fascinating how predictable pricing is, especially during changing economic times. During economic downturns the vast majority of companies discount…

Change your store hours to increase sales

by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates

No matter what state the economy is in, no matter how frugal consumers are, customer-centric retailers are building business. Here's one way for you to be one…

HP expands retail portfolio with kiosk, POS solutions

HP's technology can be used in a variety of settings, including retail, hospitality and healthcare.

Prysm announces new retail digital display solutions

May 1, 2011

Prysm, a company specializing in dynamic digital signage and kiosk initiatives, today announced its new line of retail solutions. Prysm’s product suite…

Is your store ready for tablets? Three steps to help make the decision

Develop a meaningful application strategy before you even look at hardware and software.

CETW: Nanonation's approach to customer engagement

CMO Brian Ardinger talks about the importance of interactivity as part of its software development.

CETW: Motorola product-scanning solutions

Dana Warszona shows tools to help customers check-out and to shop/check-out on the fly.

CETW: CTS's new ADA-compliant enclosure

Sandy Nix, president of Connected Technology Solutions, demonstrates an adjustable-hieght touchscreen mount.

CETW: CTS's new ADA-compliant enclosure

Sandy Nix, president of Connected Technology Solutions, demonstrates an adjustable-hieght touchscreen mount.

EyeTrackShop uses webcams for online eye tracking

by Kim Williams — Reporter, NetWorld Alliance

The online eye tracking tool delivers results at one-tenth of traditional costs.

Rhodes, Shopatron offer online store

April 28, 2011

Rhodes Music Corporation has announced its online store, www.rhodespiano.com, which relies on Shopatron’s retail-integrated eCommerce system. The online store…