In Every Sale

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Someone is training...

Top 100: 94. Old Navy

Old Navy hoped to leverage consumers' renewed frugality last year when the company recommitted to its original focus and began redesigning more than a thousand…

Favorite Marketing Moments of 2010

by Jim Joseph — President, Lippe Taylor

Apology to BOA

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

...and to you.

Top 100: 95. Ross Stores

Even though off-price discount retailers have generally been top performers in recent years, Ross Stores has distinguished itself against its closest…

Top 100: 96. Sears

With Sears Holdings Corp.'s total revenues falling $93 million to $10.5 billion for the second quarter of 2010, the retailer began revamping its Web strategy.

Top 100: 97. Staples

The top U.S. office supplier recently announced a new corporate sustainability strategy, and challenged its suppliers to join in. "Race to the Top" calls on…

Unbendable Customer Experience Rule #3

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Never let your business processes dictate your customer's experience.  More>>

2011 -- The Year of Retail Redesign

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

2011 will be the year of retail redesign. There are three reasons why this is true. The winners will be the stores that focus on value creation and do so by…

Top 100: 98. TJ Maxx

The fashionomics (as TJ Maxx terms it) of off-price retail is simple: selling clothing and accessories from major-label brands at low prices. By forging solid…

Why Your Incentive Plan Might Be Killing Sales

by Doug Stephens — President, Retail Prophet Consulting

New research into human motivation may hold some surprises for companies who have long held to the "carrot and stick" approach to incentives.  The truth is…

Top 100: 99. Toys "R" Us

In an effort to position itself as being more convenient for customers, Toys "R" Us launched some 600 Express pop-up stores in malls and shopping centers…

Item-level RFID comes to 150 European stores

December 20, 2010

Technology company Trimble Navigation Limited announced today that its ThingMagic M5e and M5e-Compact RFID reader modules are being used as part of an…

Five things customers hate about holiday retail

by James Bickers — Editor, Networld Alliance

Repetitive music, crowded aisles are on the list of things that can send shoppers screaming from your store.

NRF announces 2011 award recipients

December 20, 2010

The National Retail Federation has announced that executives from Nordstrom, The Container Store, Urban Outfitters and Sir Philip Green of Arcadia Group, which…

Post Holiday Success: Maximizing the Season of Me

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Starting December 26th retailers move into what I call the Season of Me. Customers will descend on your store for the next two weeks armed with gift cards…

New Buy.com mobile app features barcode scanning, voice recognition

December 19, 2010

Online retailer Buy.com has launched its new app for Apple iPhone and iPod Touch. Using barcode technology and an advanced voice-recognition platform from…

Top 100: 100. ZARA

Rather than promoting predicted trends via fashion shows and similar channels of influence, ZARA focuses its attention on understanding the fashion items its…

Unexpected Consequences

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

I must admit I never saw this one coming.

Facebook users can print photos at Target kiosks

December 16, 2010

Consumers can now create prints of their Facebook photos by using Socially Connected KODAK Picture Kiosks deployed throughout Target stores.