News
Brands jumping on viral trends is a turnoff for consumers
February 5, 2025
One third of consumers view brands jumping on viral trends as an embarrassing act for the brand though 93% believe it's important for brands to stay up on…
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PetSmart deploys GreyOrange gStore platform to boost operational efficiency
February 4, 2025
PetSmart is deploying gStore, a software-as-a-solution platform from GreyOrange Inc. to gain better efficiency across the retailer's nearly 1,700 stores.
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Loyalty program members want more ways to earn, redeem
February 4, 2025
When it comes to loyalty programs, rewards members want more ways to earn rewards and more ways to redeem rewards. More than half, 76%, want transactional…
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Consumer love for local retailers on the rise
February 3, 2025
Consumers are increasingly shopping local stores for the connection and trust with retailers. In fact, 71% of customers prefer local retailers even if it meant…
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L’Oréal taps IBM on AI model for cosmetic research, innovation
February 3, 2025
L'Oreal is partnering with IBM to leverage IBM's GenAI tech and expertise to discover new insights in cosmetic formation data.
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Shoppers big on multitasking while shopping
January 31, 2025
A hefty number of shoppers, 69%, are shopping while also watching a movie, browsing YouTube or scrolling TikTok. In fact, some are doing all multitasking while…
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Hy-Vee stores pull self-checkouts in favor of staffed express lanes
January 31, 2025
Hy-Vee grocery stores in Springfield, Missouri, are removing self-checkout lanes in favor of staffed express lanes with cashiers, according to a Springfield…
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Target stores target of $11K self-checkout scam
January 30, 2025
A suspect in Santa Clara County, California, was arrested for allegedly stealing over $11,000 worth of merchandise from multiple Target stores, according to a…
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Kodak Moments debuts Edge Order Station for retail photo departments
January 30, 2025
Kodak Moments, a photo products and services provider, has launched a self-service kiosk called the Edge Order Station, according to a press release. The kiosk…
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Target sees growth in holiday sales, makes leadership changes
January 29, 2025
Target's sales during November and December of 2024 grew 2.8% over 2023 and included record-high sales during both Black Friday and Cyber Monday sales periods.
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Joann files for bankruptcy for a 2nd time
January 29, 2025
Crafts retailer Joann has filed for bankruptcy for the second time within a year and is trying to sell itself off but is not closing any stores at this point.
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Leap scores $20M financing to expand store network, enhance retail operations
January 28, 2025
Leap, a platform for physical retail, has received $20 million in financing that will be used to expand its network of store, enhance retail operations and…
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WE Fashion taps Oracle to gain agility, security of omnichannel operations
January 28, 2025
WE Fashion, a Netherlands fashion retailer, is deploying Oracle Cloud to redesign business processes and boost agility and security of its omnichannel…
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TikTok users will jump to Instagram, Facebook if US ban becomes permanent
January 27, 2025
TikTok users are already moving to alternate social media channels in light of the move to ban the social media app in the U.S.
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NCR Voyix AI-powered self-checkout system targets c-stores
January 24, 2025
NCR Voyix Corp. has introduced an automated, artificial intelligence-powered bulk scanning self-checkout solution for convenience stores.
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7-Eleven ATMs focus of skimmer investigation
January 24, 2025
Authorities in Tampa are investigating skimmers found on multiple 7-Eleven ATMs in the area. Maintenance workers discovered the devices on the machines…
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Retail holiday sales grew more than expected
January 23, 2025
Retail sales during the 2024 holiday season grew 4% over 2023, an unexpected growth, given 2023 set a record of $994.1 billion.
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Aldi produce aisle home for an unexpected store visitor
January 23, 2025
Those shopping at Aldi for produce one recent Monday morning were lucky to avoid an unexpected, and very likely, unwelcome customer experience.
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Nestle Purina PetCare seeks applicants for chief snuggle officer roles
January 22, 2025
There are many 'chief' roles within the retail customer experience industry but chief snuggler has to be one of the newest.
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AI to become core business driver within next year, claims IBM study
January 22, 2025
Retail leaders expect AI to evolve from a backend tool to a core business driver, with projected investment in the tech, beyond IT, growing by 52% this year.
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