April 6, 2009
Today's expert is Shep Hyken, author of "The Cult of the Customer." We asked him to tell us some inexpensive ways that retailers can use their customer service…
read nowApril 5, 2009
Progressive Grocer: Supermarket shoppers are creatures of habit, but one of those habits is a predilection for trying new things. That mixed message emerges…
read nowApril 5, 2009
Forbes: In March, the 14th consecutive month of job losses in the sector, U.S. retailers laid off 47,800 workers as cash-strapped consumers curbed spending…
read nowApril 5, 2009
TAIPEI, Taiwan — I-mobile Shop, the biggest mobile phone distributor in Thailand, installed CAYIN digital signage system in 28 selected points of…
read nowApril 5, 2009
Computerworld: At a congressional hearing last week, federal lawmakers and retail industry officials contended that the PCI security rules have done little to…
read nowApril 2, 2009
PADERBORN, Germany — Datalogic Mobile, a global player in the rugged mobile computers and self-shopping solutions market, and Wincor Nixdorf AG have signed a…
read nowApril 2, 2009
The Wall Street Journal: On a recent afternoon, customers at Lost Boys in Washington, D.C., sipped cold beers and watched "Casino Royale" on a giant…
read nowApril 2, 2009
Adweek: More shoppers are making lists before they reach a store, though they continue to make brand purchase decisions inside. Miller Zell, an Atlanta-based…
read nowApril 2, 2009
CSP: Call beverage consumers fickle, if you must, but their likelihood to leave a store without making a purchase if their preferred drink is hard to find or…
read nowApril 2, 2009
RFID Journal: Consumers at TOP Food & Drug, a food retail chain in Washington State, are using RFID-enabled loyalty cards as part of a program known as…
read nowApril 1, 2009
Display & Design Ideas: Carnival Cruise Lines is placing interactive digital "aquariums" into empty store windows in six U.S. cities. The promotion, which…
read nowApril 1, 2009
Forbes: On Wednesday, San Jose, Calif.-based eBay Inc. launched a "beta" test version of eBay Bucks. It offers participants two percent rewards on certain…
read nowMarch 31, 2009
PADERBORN — Consumer electronics retailer Best Buy awarded Wincor Nixdorf a contract to open six new stores in China, as part of its strategic expansion…
read nowMarch 31, 2009
USA Today: Payments by cell phone at retail have been slow to take off in the U.S. MasterCard and Blaze Mobile have unveiled high-tech stickers that aim to…
read nowMarch 30, 2009
WESTBORO, Mass. — MICROS-Retail, a division of MICROS Systems Inc. and provider of retail technology for the specialty and general merchandise retail industry…
read nowMarch 30, 2009
Los Angeles Times: DVD sales historically have been how movie studios earn a profit on movies, because ticket sales are barely enough to offset production and…
read nowMarch 29, 2009
RFID Journal: Two U.S. grocery-store chains are trialing an electronic shelf label (ESL) system in several of their stores on the East and West coasts. The ESL…
read nowMarch 29, 2009
New York Times: Sales clerks still ask customers, "May I help you?" on the floors of many department stores, but some shoppers may soon choose to be served…
read nowMarch 29, 2009
We asked Alan Douglas, creative director for 2hemispheres, how the digital signage content design process begins. Listen to his response below.
read nowMarch 26, 2009
Yahoo! News: Nokia Corp., the world's largest maker of cell phones, is making a large investment in California-based Obopay Inc., a startup that's pushing…
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