MediaTile launches 'Return On Message' methodology

February 23, 2009

LAS VEGAS — MediaTile, provider of cellular digital signage solutions, today launched its "Return On Message" (ROM) Methodology, which will effectively…

Opinion: Don't confuse customer service with customer experience

by James Bickers — Editor, Networld Alliance

February 23, 2009

Forrester analyst and prolific customer experience blogger Bruce Temkin writes about the need to keep a clear distinction between customer service and…

Phone company upgrades in-store experience with interactivity, signage

February 22, 2009

JEEDDAH, Saudi Arabia — When 200 of retail's top designers, editors and vendors cast their votes for the most influential store designs of 2008, Mobily's use…

Study shows e-mail campaigns drive offline shopping behavior

February 22, 2009

DALLAS — The receipt of permission-based e-mail makes shoppers more likely to do business with a retailer, in addition to generating a more favorable opinion…

GK Software releases GK/Retail 12

February 22, 2009

SCHOENECK, Germany — GK SOFTWARE AG has announced the immediate availability of GK/Retail 12, the newest release of its Store Automation suite of products…

Giant Foods debuts new store design

February 19, 2009

Progressive Grocer: Giant Eagle Inc. introduced its newest store design with the opening of an 87,500-square-foot unit that features an open market-style…

Weaving real-time Web into brick-and-mortar

February 18, 2009

ZDNet Blogs: For many purchases, consumers get a better customer experience from a well-automated Web site than they do from most retail stores. They can…

Mac-based POS gets new online extension

February 18, 2009

MONTREAL — Xsilva Systems Inc., maker of a comprehensive suite of retail tools tailored for the Mac, is now shipping LightSpeed Web Store 2.0, providing…

NCR, Unified offer tech for small grocers

February 18, 2009

DAYTON, Ohio — Unified Grocers, a leading U.S. cooperative grocery wholesaler, and NCR Corporation have expanded their POS technology relationship to provide…

More retailers putting print catalogs online

February 18, 2009

SAN JOSE, Calif. — Adobe Systems Inc. today published results of its annual Adobe Scene7 survey detailing how Web commerce businesses are building out their…

Texas retailers get self-service bill payment

February 18, 2009

BRITISH COLUMBIA, Canada — TIO Networks Corp., a provider of multi-channel bill payment processing, has partnered with H-E-B, a Texas retailer, to implement…

Ask the Experts: Is layaway passe?

February 18, 2009

In this installment of Ask the Experts, we ask Mike Wittenstein, chief executive of retail consultancy Storyminers, whether or not layaway is back for good.

Jewelry.com relaunches with broader scope

February 17, 2009

National Jeweler: Jewelry.com has relaunched to feature an expanded retailer directory that covers multichannel national and regional fine-jewelry stores in…

Webinar looks at digital signage opportunities in an uncertain economy

February 17, 2009

LOUISVILLE, Ky. — Last week, Digital Signage Today took a closer look at business communication technology in a webinar entitled Digital Signage: More…

More than one in five Americans uncomfortable using coupons at the grocery

February 16, 2009

TORONTO — More than one in five U.S. consumers, 22 percent to be precise, admit they are self-conscious about redeeming coupons at the grocery store…

South African retailer uses interactive tech in Store of the Near Future

February 16, 2009

JOHANNESBURG, South Africa — Shoppers frequenting The Foschini Group stores in South Africa could soon have access to the latest touchscreen technology and…

New tool helps small grocers manage inventory, store systems

February 16, 2009

SYDNEY, Australia — A comprehensive new information system offering real time multi-store management is providing independent and small operators with the…

WITRON unveils automatic shelf replenishment system

February 15, 2009

ARLINGTON HEIGHTS, Ill. — WITRON announced its new SRS Shelf Replenishment System, which provides automatic shelf replenishment in retail stores.

P&G halts tagging of promotional displays

February 15, 2009

RFID Journal: The Procter & Gamble Co. (P&G), a pioneer in the use of Electronic Product Code (EPC) technologies in the supply chain, has ceased…

RadioShack quietly opens new concept store

February 15, 2009

The Dallas Morning News: RadioShack Corp. has quietly opened a new concept store in the Dallas area.