Smaller stores honoring gift cards from large retailers

January 5, 2009

The Toledo Blade: For the fourth year, Culture Clash, a Toledo, Ohio, store that sells CDs, records, and pop culture merchandise, is accepting gift cards of…

AMSi launches Storecasting audio platform

January 4, 2009

CHARLESTON, S.C. — American Media Services Interactive (AMSi) announced the launch of Storecasting, its customizable audio content platform for retail or…

One-third of online shoppers encountered problems this holiday season

January 4, 2009

MARINA DEL REY, Calif. — In what may have been the most closely-watched holiday shopping season in the short history of the online medium, some 36 percent of…

Top 10 customer experience resolutions for the New Year

by James Bickers — Editor, Networld Alliance

January 4, 2009

Bruce Temkin, customer experience blogger and vice president with Forrester Research, has just published his Top 10 resolutions companies should be making in…

COVER: Where retail rocks

January 4, 2009

The complete guide to NRF's Customer Experience Pavilion.

Profile: A career by design

January 4, 2009

Apple Store's designer says every brick should communicate a message.   

He shops, she shops

January 4, 2009

Knowing your customers goes deeper than greeting familiar faces by name. You also have to greet their genders.            

Getting customers to complain

January 4, 2009

Going beyond comment cards to really understand shoppers is one key to loyalty.

Behind the scenes: A closer look at employee training

January 4, 2009

Engagement, relevance lead to effective training in a melting-pot workforce.

Opinionmeter offers guide to retail survey kiosks

January 4, 2009

SAN LEANDRO, Calif. — Opinionmeter International, developer of an award-winning customer satisfaction feedback system, recently sponsored the publication of…

CORESense multichannel software adds Adobe media platform

December 30, 2008

SARATOGA SPRINGS, NY — CORESense Inc., provider of on-demand, multi-channel retail management software for small and medium-sized retailers (SMRs), announced…

Retail's new motto: Many happy returns

December 28, 2008

The News & Observer (N.C.): Employing new technology and softening some return policies, cash-strapped retailers are intent on making the returns process…

London retailers set up 3-D virtual shops

December 28, 2008

The Times (London): An ambitious new scheme to duplicate online the real-life experience of a shopping expedition in central London is promising to transform…

Behind-the-scenes at retail experience designer Miller Zell

December 23, 2008

The Atlanta Journal Constitution: Based in Atlanta is a secret weapon for some of the nation's top consumer brands. Think Wal-Mart, Coca-Cola, Johnson &…

Expert: One big checkout line better than multiple small ones

by James Bickers — Editor, Networld Alliance

December 23, 2008

As shoppers rush to stores like Best Buy in the waning hours of the 2008 holiday shopping season, lines get longer and longer at the checkout lanes. Some…

User-generated classified ads coming to pharmacy screens

December 23, 2008

SINGAPORE — Linux-based digital signage provider 1-2-1VIEW will be rolling out a network of sites with a classified ads section for 33 outlets of the Tigas…

New program helps troubled kids get into retail jobs

December 21, 2008

The Scotsman: Dozens of youngsters from disadvantaged backgrounds have been signed up for a new retail academy in Edinburgh to learn how to be shop workers.

Mobile 'sat nav' features drive shoppers into stores

December 21, 2008

Times Online: The high street is fighting back with high-tech devices to lure customers away from the Internet and back into shops. Shoppers will be able to…

New GameStop prototype store opened in Florida

by James Bickers — Editor, Networld Alliance

December 21, 2008

A member of the gaming forum NeoGAF has stumbled upon a prototype store for the next generation of the GameStop shopping experience. Although he was told by…

Target adds product recall notification system

December 18, 2008

WASHINGTON, D.C. — The U.S. Consumer Product Safety Commission (CPSC) is joining Target, of Minneapolis, Minn., today in announcing a new notification system…