News
Al Meera taps Zippin for check-out free Middle East stores
August 30, 2022
The Al Meera Consumer Goods Company is partnering with Zippin to deploy Zippin's multimodal artificial intelligence solution in Qatar locations that have yet…
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Automation costs, complexity hindering CX programs
August 30, 2022
The inability to connect the dots behind the scenes between customer service chatbots, human customer service agents and data sources is producing less than…
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Consumers not big believers of social media influencers
August 29, 2022
A majority of consumers, 87%, believe social media influencers likely don't use products they tout and only 1 in 10, 11%, view a social media influencer with…
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Study reveals 4 pillars driving tech innovation in customer service
August 29, 2022
Getting connected, process orchestration, knowledge and insight, and resource management are the four driving forces when it comes to tech innovation in…
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US consumers cutting costs, striving to save
August 29, 2022
American are increasingly reducing costs, looking for additional ways to save and facing hard choices given the inflation economics and higher prices.
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Starboard Luxury taps Virtuoso to create curated retail moments
August 26, 2022
Starboard Cruise Services Luxury Division, LVMH Moet Hennessy Louis Vuitton, is teaming up with Virtuoso, a luxury travel network, to create curated…
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Retailers deploy NewStore mobile POS
August 26, 2022
The Mackage and SOIA & KYO retail stores are deploying NewStore's mobile POS and OMS to boost inventory management and store fulfillment and create an…
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August 26, 2022
Autonomous mobile robots are gaining traction in a wide range of industrial operations applications given the opportunity for higher efficiencies and lower…
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July retail sales illustrate consumers still shopping
August 25, 2022
Despite inflation, consumers were busy shopping in July, according to the National Retail Federation.
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Walmart bundles Paramount into membership program
August 25, 2022
Walmart is pumping up the perks of its Walmart+ membership program with a Paramount+ streaming subscription.
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H&M back to selling online in China
August 25, 2022
Fashion retailer H&M is open again for business online in China.
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2nd Amazon Prime Day happening this fall
August 24, 2022
Amazon is reportedly hosting a second Prime Day sales event this fall.
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Foot Locker taps former Ulta chief as CEO
August 24, 2022
Foot Locker Inc. has named Mary Dillon, former chief executive for Ulta Beauty Inc., as its next CEO.
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Wayfair slicing 5% of global workforce
August 24, 2022
Home goods retailer WayFair is reducing its global workforce by 5%, about 900 jobs, in order to manage operating expenses and "realign investment priorities,…
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U.S. consumer sentiment on a slow climb
August 23, 2022
U.S. consumer sentiment continued to rise this month after a record low point earlier in the summer, according to a Wall Street Journal report.
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Cannabis retailer attains $19M credit for growth
August 23, 2022
High Tide Inc., a retail-focused cannabis company with bricks-and-mortar as well as global e-commerce assets that include retail kiosks and smart locker…
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Whole Foods Market stores in Cali deploying Amazon One
August 23, 2022
More than 65 Whole Foods Market stores in California will soon offer the palm recognition and payment service Amazon One.
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QuickTrip Tulsa store boasts Amazon Just Walk Out tech
August 22, 2022
The new QuickTrip store in Tulsa, Oklahoma is the first of the convenience retailer's locations to employ Amazon's Just Walk Out technology, a checkout-free…
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Personalization influencing most online shoppers
August 22, 2022
A good majority, 84%, of online shoppers report that personalization influences their purchases and even more, 88%, are more likely to continue shopping on a…
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Ikea US, Electrify America team up on EV charging stations
August 22, 2022
Ikea U.S. has teamed with Electrify America to bring ultra-fast public charging stations and delivery fleet electric vehicle charging to more than 25 Ikea…
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