News
Price matters most to older consumers, not as much to younger shoppers
May 5, 2025
Price is the most influential factor for 62% of consumers and is top priority to Boomers (71%) and Gen X (68%) but less influential for Gen Z (56%) and…
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Poor customer service tops in negative shopping experiences
May 5, 2025
Nearly two-thirds of consumers report having had negative experiences when buying from brands and poor customer service is the top reason.
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Kohls fires CEO just five months into leadership role
May 2, 2025
Kohls' has terminated CEO Ashley Buchanan "for cause," just after five months in the role and appointed Michael Bender as interim CEO effective immediately.
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BJ’s Wholesale Club opens Tennessee store
May 2, 2025
BJ's Wholesale Club has opened a store in Maryville, Tennessee at 101 Foothills Mall Drive.
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Lids refreshes retail concept to enhance shopping experience
May 2, 2025
Global sports retailer Lids has debuted a revamped retail concept aimed at enhancing the shopping experience with a big emphasis on personalization.
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NCR Atleos certified as most loved workplace
May 1, 2025
NCR Atleos Corp., a leader in expanding self-service financial access, has earned the certification as a most loved workplace, supported by the Best Practice…
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Ahold Delhaize USA partners with Inmar Intelligence on digital coupon strategy
May 1, 2025
Ahold Delhaize USA brands will be able to boost personalization and value via digital coupon partnerships with Inmar Intelligence.
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Walmart once again No. 1 in global retailer ranking
April 30, 2025
Walmart once again leads the 2025 Top 50 Global Retailers list, a ranking from the National Retail Federation conducted by Kantar.
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Kraft Heinz honored for innovation
April 30, 2025
Kraft Heinz has been named to Fast Company's annual list of the world's most innovative companies.
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Majority of consumers deeply concerned about potential tariff price increases
April 30, 2025
A strong majority, 55%, of U.S. consumers are deeply concerned about potential tariff-drive price increases.
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Lowe’s acquiring Artisan Design Group for $1.3B
April 29, 2025
Lowe's Companies Inc. is acquiring Artisan Design Group, a provider of design, distribution and installation services for interior surface finishes, for $1.32…
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Theisen’s Home Farm Auto deploys Tally to drive enhanced in-store experience
April 29, 2025
Theisen's Home Farm Auto is deploying Tally, Simbe's advanced shelf-scanning inventory robot, to locations in Dubuque and Dyersville, in Iowa and in Jefferson…
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Consumers embracing Gen AI tools in lieu of typical search engines
April 28, 2025
Over half, 58%, of consumers have replaced traditional search engines with Gen AI tools when it comes to searching product and service recommendations. The…
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Retail sales grew in March despite tariff concern
April 28, 2025
Retail sales grew in March, according to U.S. Census Bureau data, but consumers are worried about the impact of rising tariffs, according to the National…
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Chestnut Market debuts Mashgin AI checkout in Connecticut
April 25, 2025
Chestnut Market has deployed Mashgin's AI-powered checkout at its Bethel, Connecticut store.
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Mattress Firm teams with invent.ai to boost supply chain efficiency
April 25, 2025
Mattress Firm is teaming up with invent.ai, a provider of retail inventory optimization solutions, to develop AI-driven inventory solutions for demand…
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Consumers struggling to get help, frustrated by search efforts
April 24, 2025
A good number of consumers, 84%, struggle to find information during search efforts and 53% cite search as their biggest frustration in the digital customer…
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Foot Locker taps Ometria to drive data-powered customer marketing
April 24, 2025
Foot Locker has partnered with Ometria as its customer data platform to accelerate data-powered customer marketing and to forge deeper customer relationships.
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Consumers prioritizing price these days
April 23, 2025
More than half of consumers, 55%, plan to prioritize products with the lowest price when shopping in the coming months and 33% of retailers believe shoppers…
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Batteries Plus signs 17 franchise agreements
April 23, 2025
The year is off to a rousing start for Batteries Plus as the specialty battery chain has signed 17 franchise agreements and opened eight locations across seven…
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