News
Omnichannel a prime focus this year, reveals report
February 15, 2019
Sixty-seven percent of retailers are all about omnichannel this year and 50 percent view a mobile shopping app as a top priority, according to a Shopgate…
read nowBeing put on hold is top consumer customer service gripe
February 15, 2019
The most annoying aspect of customer service for the consumer is the act of being put on hold, according to a Clutch survey.
read nowMobile in-app more popular than mobile web with holiday shoppers
February 14, 2019
Mobile consumers made 108 percent more purchases in-app compared to mobile web transactions and that number is likely to keep increasing, according to a study…
read nowAppriss Retail enjoys record growth achievement
February 14, 2019
The year 2018 was one of robust sales for Appriss Retail which hit record growth with 16 retailer contracts.
read nowCleveland switches out wayfinding kiosks for digital signage, Wi-Fi kiosks
February 14, 2019
Kiosks offering free Wi-Fi, wayfinding services, transportation information and advertising will replace existing wayfinding kiosks in Cleveland, according to…
read nowKroger debuts mobile pay app, rewards debit card
February 13, 2019
Kroger is officially announcing Kroger Pay, a smartphone app that combines loyalty card and payment information and will speed checkout at the point of sale.
read nowPeak-Ryzex names new CIO, HR leader
February 13, 2019
Peak-Ryzex, a supply chain, mobile workforce and retail solutions provider, has named Sally Lehnhardt as CIO and Laura Kaspar as global vice president of human…
read nowValentine's Day should deliver more experiential gifts this year
February 13, 2019
There'll be roses, jewelry and, of course, chocolate this Valentine's Day, but there will also be increased spend and focus on experiential experiences ranging…
read nowAmazon, Western Union launch cross-border shopping platform
February 13, 2019
Amazon is partnering with Western Union to let foreign-based customers, initially in 10 countries, make purchases through a system called Amazon PayCode, using…
read nowConsumer expectations growing at a healthy clip, reveals study
February 12, 2019
Retailers shouldn't expect consumer expectations to decline any time soon, if at all, as a Brand Keys report reveals expectations are growing an average of 2…
read nowReport: Live chat not making for happy customers
February 12, 2019
Customer satisfaction with live chat apps is on the decline across a wide range of industries once again.
read nowAmazon takes yet another stab at live video shopping strategy
February 11, 2019
Amazon Live is Amazon's latest attempt to be the online "QVC" live-streaming video shopping destination, featuring shows focused on everything from Valentine's…
read nowSurvey: Retailers surviving, but not thriving so far this year
February 11, 2019
Despite rosy predictions by economists, a leading retail organization and the White House administration, retailers aren't expecting a robust 2019 sales…
read nowDavid's Tea taps Nudge Rewards to empower associates, boost in-store experience
February 11, 2019
David’s Tea is deploying Nudge Rewards frontline employee performance technology to improve communication between stores and its corporate organization, boost…
read nowCanadian grocer partners with Profitect to enhance reporting, boost customer satisfaction
February 8, 2019
Canadian grocery retailer Sobeys is partnering with prescriptive analytics provider Profitect to boost customer satisfaction and reduce shrink.
read nowNRF on State of Union: Top priority is to keep economy moving forward
February 8, 2019
The National Retail Federation, in response to President Donald Trump's State of the Union address this week, agrees the economy is "sound," and said the top…
read nowTarget beta loyalty program expands to more US markets
February 8, 2019
Target is expanding its beta 1 percent back loyalty program to more U.S. markets, including Denver, Kansas City and Phoenix.
read nowICX Association opens nominations for Elevate Awards for best in CX tech
February 7, 2019
The Interactive Customer Experience Association is accepting nominations for its Elevate Awards, which are given to individuals and organizations that are…
read nowNPD: Mobile restaurant ordering to triple by 2020
February 6, 2019
Restaurant digital orders have grown an average of 23 percent, per year since 2013, and will triple by the end of 2020, according to a report from NPD Group.
read nowStartup Pei raises funding for retail bitcoin rewards platform
February 6, 2019
Pei, a fintech startup, has raised seed funding for its retailer card rewards program.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
