News
Old Navy deploying Radar tech to elevate customer experience
April 4, 2025
Old Navy is planning a phased roll out of Radar's AI-powered RFID technology to give store associates real-time inventory information so they can locate items…
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Publix faces legal action alleging overcharging at self-checkout
April 4, 2025
A class-action lawsuit has been filed against Publix Super Markets in a Miami federal court, alleging the company's self-checkout systems systematically…
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Advance Auto Parts opening stores following footprint optimization
April 3, 2025
Advance Auto Parts, which announced plan stwo weeks ago to shutter 700 locations by mid year as well as four distribution centers in 2025, plans to open 30 new…
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Only 1% of frontline workers have never dealt with customer incivility
April 3, 2025
Three-fourths, 72%, of front line workers experience or see customer incivility on a daily or weekly basis, with just 1% reporting no encounters with such…
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Most Americans would pay extra to buy retired products they once loved
April 2, 2025
Two in three American consumers would love retired products they enjoyed in childhood to return and are willing to pay extra (32% more) to see them back on the…
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Consumer confidence takes a tumble
April 2, 2025
Consumer confidence has declined for the fourth consecutive month as of March and confidence regarding future employment prospects hit a 12-year low, according…
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Freedom Furniture taps Coveo to boost product discovery in omnichannel shopping
April 1, 2025
Freedom Furniture, an Australian and New Zealand retailer, has deployed Coveo's AI Platform across 60 stores to improve product discovery during the…
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Alo Yoga deploys invent.ai for AI-powered inventory decision making
April 1, 2025
Alo Yoga, a luxury activewear brand, is deploying invent.ai, a global retail planning solution, to achieve faster product launches and better inventory…
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C-brand taps Paytronix for loyalty program, personal messaging
March 31, 2025
Quality Oil Company is partnering with Paytronix to launch Paytronix's guest engagement suite of solutions across 138 retail locations.
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Amazon customer spends nearly $3K, makes 73 purchases a year
March 31, 2025
The average Amazon consumer spent $2,817 on Amazon.com, making 73 purchases last year.
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Citi Trends leverages invent.ai to drive growth, operational efficiency
March 28, 2025
Citi Trends, a value-priced retailer, is deploying AI-powered inventory optimization from invent.ai to enhance operational efficiency and boost revenue growth.
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Mathis Home taps Blue Yonder to boost customer satisfaction via inventory planning
March 28, 2025
Mathis Home, a large independent furniture retailer, is deploying Blue Yonder's technology to improve customer satisfaction by optimizing inventory planning…
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Nebraska home to highest number of dishonest consumers
March 27, 2025
When it comes to being the home of the most dishonest consumer Nebraska leads the way.
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Most frontline workers deal with incivility on a consistent basis
March 27, 2025
Three-fourths, 72%, of frontline workers experience or witness customer incivility on a daily or weekly basis, with just 1% stating they've never encountered…
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Consumer trust in digital services takes a dip
March 26, 2025
Most industries experienced a decline in consumer trust this year, compared to 2024, according to Thales' "2025 Digital Trust Index – Consumer Edition."
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Lowe’s employees rank tops in customer experiences
March 26, 2025
Lowe's employees ranked tops in customer feedback, according to a Chatmeter report.
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AI grabbing more love from consumers, retailers
March 25, 2025
Seven in 10 consumers are familiar with the use of AI at retailers they shop and more than half have a positive impression of the technology. Retailers are…
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More than half of store associates have dealt with abusive customers
March 25, 2025
More than half of frontline workers, 53%, have encountered customers who are verbally abusive, threatening or unruly.
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Why e-commerce retailers need to focus on the search bar
March 24, 2025
E-commerce retailers and brands with online storefronts can't afford to ignore the power of search. Shoppers who search online sites are driving nearly half of…
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AiFi, Verizon, Atlanta Hawks team on cashierless checkout
March 24, 2025
The Atlanta Hawks' home, the State Farm Arena, now houses an express cashierless checkout experience.
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