News
Staples now serving as Amazon return center
July 13, 2023
Amazon has partnered with Staples to create drop-off locations for product returns.
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Walgreens closing 100-plus US stores
July 13, 2023
Pharmacy chain Walgreens will shut 150 stores in the U.S. and 300 in the U.K. due to slower consumer spend and a declining demand for COVID-19 vaccines.
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Christmas Tree Shops heading to liquidation
July 12, 2023
Unless a saviour steps up to reverse direction the Christmas Tree Shops retail chain is heading to store liquidation.
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NRF: Economy conditions going in right direction
July 12, 2023
The latest insight from the National Retail Federation is one of optimism as the retail group reports economic conditions are "still moving in the right…
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Dillard’s retail associate never missed a workday in 74 years
July 12, 2023
A Dillard's retail store associate not only never missed a day's work in her 74 years with the retailer, she retired a bit later than most — at the age of 90.
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Grocer says no to kiosks
July 11, 2023
Sparkle Markets, which operates 18 stores in northeast Ohio, western Pennsylvania and West Virginia, has announced it will not use self-checkout kiosks…
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Havis shares insight with retailers on new security standards
July 11, 2023
Havis Inc, a manufacturer of technology mobility and mounting solutions, has sent out a notice advising retailers of the need to meet new PCI SSC standards…
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Amazon Prime Day: Consumers a bit split on value proposition
July 11, 2023
More than half, 52%, of consumers expect to shop on Amazon's Prime Day event, happening July 11-12, but way less view the deals as valuable.
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Consumer sentiments not matching up with marketers’ perceptions
July 10, 2023
There is a "drastic" disconnect between the customer experience and digital marketing strategies, according to a CX study released by SurveyMonkey.
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Coach retail concept store takes flight
July 10, 2023
High-end accessories retailer Coach has launched a "Coach Airways" retail store housed in a converted Boeing 747 at the Freeport A'Famosa Outlet in Malacca…
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Consumers willing to trade info for personalized experience
July 10, 2023
Consumers want control when it comes to brand interactions and will offer up information in exchange for personalized experience and app-enabled conveniences.
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Costco cracking down on membership card sharing at self-checkout kiosks
July 7, 2023
Costco shoppers will have a new self-checkout experience as the wholesaler is reportedly going to ask for photo identification as well as the membership card…
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Overstock.com now Bed Bath & Beyond
July 7, 2023
Online retailer Overstock.com is now Bed Bath & Beyond after acquiring the bankrupt retailer's name, loyalty program and domain for more than $21 million.
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Five Below taps Kristy Chipman as CFO, treasurer
July 6, 2023
Kristy Chipman has been name chief financial officer and treasurer at Five Below inc., a apparel and accessories brand aimed at the tween and older consumer.
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Shopping lines still a frustration point for consumers
July 6, 2023
A hefty number of consumers, 82%, will actively avoid visiting a business that has a customer waiting line and customer impatience is on the rise.
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North American shoppers interact with brand three times before buying
July 6, 2023
North American consumers interact an average of three times with a brand before making a purchase.
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Australian brand taps NewStore to unified customer experience
July 5, 2023
Lorna Jane, an Australia-based activewear brand, is deploying NewStore's mobile-first omnichannel cloud platform across its 107 stores to boost omnichannel…
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Card swipe fees may impact consumer celebrations
July 5, 2023
Credit card swipe fees could boost consumers' 4th of July costs by $500 million, according to the Merchants Payments Coalition. The fees would be equal to a…
read nowTennessee home to the world’s biggest gas station
July 4, 2023
The biggest gas station in the world has opened in Sevierville, Tennesse, courtesy of Buc-ee's.
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Money, economy concerns dip a bit
July 3, 2023
American consumers' concern about finances and the economy took a small dip in June, with 54% reporting a "high level" of concern compared to 59% in May…
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